Weekend Overnight Operator

RTX•Springfield, VA

3d•$86,800 - $165,200•Onsite

About The Position

RTX seeks an Operator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. The selected candidate will be a team member on a high-performing Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the government. The team is responsible for successful 24x7 operations of the system, with very detailed assistance to additional parts of the system. This position is expected to be a weekend overnight position (6:00pm - 6:00am) with two 8-hour overnight shifts during the week, depending on schedule, after initial training period with commensurate shift differential.

Requirements

Typically requires a Bachelor’s and a minimum of 5 years prior relevant experience, or an Advance Degree in a related field and a minimum of 2 years’ experience.
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Experience with Linux commands.

Nice To Haves

Security+ certification.
Experience in the Intelligence Community (IC).
Familiar with technical documentation.
Comfortable performing normal duties collocated with the customer and other operations center residents.
Proven ability in strong customer support.
Strong team player with good communications and detailed problem tracking for system reports.

Responsibilities

Provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies.
Maintain the environment by identifying anomalies and restoring operations or working with senior engineers for action.
Assist with installing upgrades, monitor system and network performance; initiate troubleshooting, and work with other organizations.
Follow existing operational policies and procedures, troubleshoot hardware, software and operating system issues, and escalate application problems to support teams.