Weekend IT Support Technician
About The Position
Club Carwash is seeking an IT Support Technician who is ready to expand their career with a fast-growing company. An excellent IT Support Technician must be able to communicate effectively to understand technical issues and problems. They must also be customer-oriented and patient when dealing with team members or customers. We are seeking motivated and experienced candidates who are located near our Columbia, MO location. As an IT Support Technician, You Will: Serve as the first point of contact for end users seeking technical assistance for all IT-related issues. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Follow-up and update customer status and information. Identify and suggest possible improvements to existing procedures. Provide technical support to all departments for computer, network, data, telecommunications, and print functions. Run software updates and backups as needed. Learn assigned applications. Create and maintain documentation for specialized hardware and software. Other duties as assigned Works on special projects as directed by supervisor.
Requirements
- Bachelor’s or Associate's degree in information technology or related field.
- Ability to meet tight deadlines
- Good judgment and critical thinking skills
- Ability to quickly learn new technologies
- Attention to detail and strong written communication skills to help with technical documentation
- Excellent customer service skills
- Good written and verbal communications skills
- Technical knowledge in WindowsOS, MacOS, and iOS
- Ability to work weekends
Nice To Haves
- 2 years of experience as a help desk technician or similar support role preferred
Responsibilities
- Serve as the first point of contact for end users seeking technical assistance for all IT-related issues.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Follow-up and update customer status and information.
- Identify and suggest possible improvements to existing procedures.
- Provide technical support to all departments for computer, network, data, telecommunications, and print functions.
- Run software updates and backups as needed.
- Learn assigned applications.
- Create and maintain documentation for specialized hardware and software.
- Other duties as assigned
- Works on special projects as directed by supervisor.
Benefits
- Competitive compensation
- Career advancement opportunities for great leaders
- On-site & ongoing training and leadership development
- Paid Time Off beginning from the day you start
- Comprehensive benefits package including medical, dental and vision, and pet insurance
- Plan for your future with 401K contribution options
- New onsite gym and locker rooms
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
