Weekend Concierge / Receptionist – Senior Living | The Piper Living

Allegro Senior Living•Kansas City, KS

9d•Onsite

About The Position

The Piper Living is looking for a friendly, detail-oriented Weekend Concierge/Receptionist to be the first point of contact for our residents, families, and visitors. This role involves managing resident medical records, supporting front desk operations, answering phones, ensuring visitor sign-in procedures are followed, and maintaining confidentiality. The Receptionist also handles mail distribution, inputting transportation requests, receiving payments, performing general office tasks, ordering supplies, supporting resident activities, and responding to emergencies. The Receptionist performs diverse business office duties and is the first point of contact for anyone coming to the Community.

Requirements

Must be a minimum of 18 years of age.
Minimum one (1) year experience as receptionist in a professional business environment.
Computer proficiency — especially Microsoft Excel and Word
Must have working knowledge of appropriate Microsoft Office programs.
Must have working knowledge of office equipment such as copy machine, calculator, and multi-line telephone system.
Must have positive Criminal Background Screening.
Ability to sit, stand, walk, reach, and perform general office duties
Strong interpersonal and communication skills
Clear, professional communication skills
Strong customer service and people skills
Dependability, organization, and attention to detail
Ability to maintain confidentiality and follow procedures
A friendly, patient, and tactful demeanor

Nice To Haves

Ability to help cover during the week, if needed
Willingness and ability to learn Point Click Care and Yardi
Experience in healthcare, hospitality, or administrative settings preferred
Ability to lift up to 20 lbs occasionally
Pay attention to detail, be organized, and be able to multi-task.
Must have demonstrated teamwork skills.

Responsibilities

Manage, organize, and maintain resident medical records with accuracy and confidentiality
Support front desk operations by greeting residents, families, and visitors
Answer and direct phone calls professionally and efficiently
Ensure all visitors sign in/out and follow community procedures
Follow HIPAA guidelines and always protect confidential information
Receive, sort, and distribute mail
Input transportation requests and maintain scheduling logs
Receive payments and issue receipts when needed
Perform general office tasks (copying, scanning, filing, faxing)
Assist with ordering and stocking office supplies
Support resident activities and assist other team members as needed
Respond to emergency situations calmly and effectively
Uphold resident rights and report concerns promptly
Greet all guests, visitors, residents, and vendors in a positive, friendly manner while ensuring a welcoming Community atmosphere is established.
Answer the telephone, take messages, greet, and direct visitors and vendors to the appropriate party.
Responsible for the daily retrieving, preparing, and distributing of both incoming and outgoing mail, courier services, and packages.
Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.
Receive resident requests for maintenance in their apartments using the Company Work Order system.