Dozen Bakery is Hiring a Weekend Barista (PT)

Bichat Baking LLC•Nashville, TN

7d•Onsite

About The Position

Dozen Bakery is seeking a part-time Front of House (FOH) Team Member to join their team. The FOH Team Member is responsible for providing kind, empathetic, and humble service to all customers, ensuring a great experience from start to finish. This role involves preparing beverages, maintaining cleanliness, educating customers on products, and handling customer feedback with care. Teamwork, clear communication, and personal accountability are key aspects of this position, contributing to a positive and inclusive work environment.

Requirements

Prior coffee experience is a plus.
Full weekend availability is required.
Shift start times between 6-9 AM.
Constant standing.
Frequent walking and bending.
Ability to lift and/or carry up to 25 pounds without assistance and up to 50 pounds with assistance.
Kind, empathetic, and humble service.
Respect, warmth, and kindness towards each customer.
Adherence to all food safety practices.
Ability to maintain cleanliness and presentability of FOH areas.
Strong working knowledge of Dozen products.
Efficient and correct beverage preparation.
Focus on cleanliness of the espresso bar.
Prioritization of mise en place.
Handling customer complaints with empathy, kindness, and humility.
Accepting responsibility for mistakes and fixing problems.
Attending product education classes.
Reviewing seasonal menu changes.
Attending and contributing to monthly FOH staff meetings.
Utilizing downtime for preparation tasks.
Assisting with training new employees.
Cooperating with team members.
Clear and compassionate communication.
Good record of attendance and punctuality.
Use of emotional intelligence.
Sense of curiosity and desire to learn.
Strong sense of personal accountability.
Commitment to diversity and inclusion.

Nice To Haves

Prior coffee experience

Responsibilities

Provides kind, empathetic, and humble service to all customers.
Ensures a great customer experience from start to finish.
Follows all food safety practices.
Maintains cleanliness and presentability of all FOH areas, including the sidewalk, dining room, counter, and restrooms.
Maintains a strong working knowledge of all Dozen products to inform and educate customers.
Prepares all beverages correctly and efficiently, prioritizing cleanliness of the espresso bar and mise en place.
Handles customer complaints with empathy, kindness, and humility, accepting responsibility for mistakes and fixing problems.
Escalates complaints to a higher level when appropriate.
Attends product education classes and reviews seasonal menu changes.
Attends and contributes to monthly FOH staff meetings.
Utilizes downtime to prepare the front for the next shift (e.g., folding boxes, cleaning, stocking, organizing).
Assists the Customer Experience Manager with training new FOH employees.
Cooperates with other FOH team members to ensure customer care, task completion, and timely breaks.
Communicates clearly and compassionately with customers and staff.
Maintains a good record of attendance and punctuality.
Uses emotional intelligence to interact with diverse personalities and needs.
Maintains a sense of curiosity and a desire to learn.
Demonstrates a strong sense of personal accountability and a desire for daily improvement.
Maintains a commitment to making Dozen a more diverse and inclusive work environment.