Weekend Admissions Coordinator – Remote | Phoenix, AZ

Embark Behavioral Health • Chandler, AZ

18h • Remote

About The Position

Embark Behavioral Health is seeking a Weekend Admissions Coordinator who can combine clinical sensitivity with strong sales and conversion skills to help families take their first step toward life-changing care. This is a mission-driven admissions and sales position where the ability to connect, guide, and influence directly impacts access to mental health treatment. The role involves managing inbound calls and digital inquiries, utilizing consultative sales techniques, conducting structured phone screenings, identifying potential barriers to admission, providing trauma-informed communication, and collaborating with various teams to ensure seamless admissions. Accurate documentation in Salesforce and meeting conversion, quality, and responsiveness metrics are also key aspects of the role.

Requirements

• 2–3+ years of experience in one or more of the following: Behavioral health / mental health, Healthcare admissions or intake, High-volume call center or inside sales
• Proven ability in consultative sales, intake coordination, or conversion-focused roles
• Strong verbal communication, active listening, and objection-handling skills
• Ability to remain calm and effective in emotionally sensitive or urgent situations
• Experience using CRM systems (Salesforce preferred)
• Must reside in the Phoenix, AZ metro area

Nice To Haves

• Background in behavioral health treatment settings or substance use recovery
• Experience with insurance verification, intake coordination, or utilization review support
• Associate’s or Bachelor’s degree in healthcare, psychology, or related field

Responsibilities

• Manage inbound calls and digital inquiries from families seeking mental and behavioral health treatment, serving as the first point of contact.
• Utilize consultative sales techniques to guide families toward appropriate levels of care and confidently move conversations toward admission decisions.
• Conduct structured phone screenings evaluating client needs, urgency, and clinical appropriateness.
• Identify potential barriers to admission and proactively offer solutions to support timely access to care.
• Provide trauma-informed, empathetic communication while building rapport with parents, guardians, and referral sources in high-stress situations.
• Serve as a trusted guide for families navigating vulnerable, time-sensitive decisions related to treatment.
• Collaborate cross-functionally with clinical, operations, and utilization review teams to ensure seamless admissions and continuity of care.
• Maintain accurate documentation in Salesforce (or similar CRM), track pipeline activity, and consistently meet conversion, quality, and responsiveness metrics while ensuring HIPAA compliance.

Benefits

• Embark is an Equal Opportunity Employer.
• Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community.
• Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed