Website Coordinator

Aramsco•Salt Lake City, UT

43d•$16 - $18•Hybrid

About The Position

Aramsco is always looking for dynamic and energetic team players to join our family of companies! Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education. Overview We are seeking a detail-oriented and proactive Website Coordinator to support our team in managing customer inquiries, resolving account and product-related issues, and performing general administrative and communication tasks. This role requires excellent organizational and communication skills, a strong understanding of Microsoft Office applications, and the ability to handle multiple priorities in a fast-paced environment.

Requirements

Proven experience in an administrative, support, or customer service role (experience in a web or e-commerce environment preferred).
Strong proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to multitask and manage time effectively.
Positive attitude, team-oriented mindset, and willingness to learn.

Nice To Haves

Experience with Magento and BigCommerce platforms (customer administration, product updates, catalog management).
Experience using CRM or help desk systems (e.g., Zendesk, HubSpot, or similar).
Familiarity with online store platforms or web content management systems.
Basic understanding of web processes, digital communication, or e-commerce workflows.

Responsibilities

Monitor and manage the team inbox, ensuring timely and professional responses to customer and internal inquiries.
Handle basic account and product issues, including troubleshooting common user problems and escalating more complex issues to the appropriate team.
Track, document, and follow up on outstanding issues to ensure resolution.
Maintain accurate records, reports, and documentation in Microsoft Office (Word, Excel, Outlook, Teams).
Support the web and customer service teams with administrative tasks as needed.
Communicate effectively with internal departments to coordinate solutions and ensure customer satisfaction.
Identify recurring issues and suggest improvements to enhance workflow efficiency.