Webpass Hybrid Technician I

GFiber•San Francisco, CA

1d•Hybrid

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The Webpass Field Technician team is a field operations team focused on the installation process and construction efforts for the Webpass network. The team’s job responsibilities include installing and testing Ethernet jacks, making required cross connects, working with twisted pair copper cabling and/or fiber optic cables, installing radio mounts, pointing microwave point-to-point radios and performing installation/construction duties, maintenance and troubleshooting. Role Description As a GFiber Webpass Hybrid Technician, you will build, troubleshoot, upgrade, and maintain our Network. Every building is different so you'll bring a diverse skill set, exercise solid judgment, and collaborate well as a team. After a building is on the network customers will need to have service installed in their unit. You'll provide a fast and friendly customer experience during the installation process. For most of our customers you will be the only GFiber employee they ever meet, so you will not be just a skilled technician, but a brand ambassador. In this role, you'll: Support GFiber Webpass customer installation process and network construction efforts expanding and maintaining our network. Leverage foundational knowledge and core abilities necessary to complete basic residential installations and network construction tasks. Conduct site surveys, design cable pathways, and mount ethernet switches in Main Distribution Frames. Run and terminate ethernet cable through risers and horizontal drops, mount and point radios on rooftops of multi dwelling buildings. Take ownership of network reliability, working with the team to maintain exceptional network uptime and reliability for our customers. Provide outstanding customer installation and service experience that exceeds customers expectations.

Requirements

High School Diploma or equivalent practical experience.
1 year of experience with CAT5/CAT6 cable and structured cabling.
1 year of experience working with twisted pair copper cabling and home networking equipment (e.g. WiFi routers, switches, VoIP devices, etc.).
Ability to work in tight telecommunications closets, lift up to 25 lbs, and work weekend schedules.
A valid driver's license with a satisfactory driving record that meets company standards

Nice To Haves

Technical school or technical training like BICSI.
Experience troubleshooting Ethernet network issues related to routers, switches, and hubs.
Experience with working on the physical layer, 66 blocks, 110 blocks, patch panels, fiber optic cabling, fusion splicing, and similar.
Experience with mmWave radio installation and maintenance.
Experience troubleshooting issues related to routers, switches and hubs, and streaming devices.

Responsibilities

Support GFiber Webpass customer installation process and network construction efforts expanding and maintaining our network.
Leverage foundational knowledge and core abilities necessary to complete basic residential installations and network construction tasks.
Conduct site surveys, design cable pathways, and mount ethernet switches in Main Distribution Frames.
Run and terminate ethernet cable through risers and horizontal drops, mount and point radios on rooftops of multi dwelling buildings.
Take ownership of network reliability, working with the team to maintain exceptional network uptime and reliability for our customers.
Provide outstanding customer installation and service experience that exceeds customers expectations.