Web Tester, IT Specialist II - Baltimore City Department of Information Technology

Baltimore City•City of Syracuse, NY

50d•$76,299 - $122,078

About The Position

An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; reporting writing; responds to helpdesk requests. Work of this class may involve leading and training less experienced IT Specialists, but does not involve full supervisory duties or responsibilities.

Requirements

Bachelor of Science degree.
One year of related specialty IT experience (e.g., system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integrations).
Excellent verbal and written communication skills.
Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
Knowledge of current trends and developments in network-based communications systems.
Knowledge of computer-based communications protocols.
Knowledge of relational database structures.
Familiarity with the Customer Data Model and Business Objects relationships.
Skill in developing database queries and generating reports.
Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
Ability to analyze, apply logic and solve technology problems.
Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
Ability to write detailed technical reports and analyses.
Ability to develop a working knowledge of computer systems software and operating systems.
Ability to develop systems software and systems software testing procedures.
Education must be obtained from an accredited institution.
Education credentials obtained out of the US must be evaluated for US equivalency.

Nice To Haves

Previous IT work lead experience is preferred.
Previous IT experience in government is preferred.
Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

Responsibilities

Provides technical support to customers for personal computers, network system infrastructure equipment.
Tests, updates, and maintains mainframe client servers and microcomputer software and hardware.
Provides training on mainframe client servers and microcomputer software and hardware.
Writes reports.
Responds to helpdesk requests.
May lead and train less experienced IT Specialists.