Web Services Manager

City of Greeley•Greeley, CO

2d•Onsite

About The Position

The Web Services Manager is an integral member of the IT Department and reports to the Director of IT, providing strategic, operational, and personnel leadership for the City’s web function. This position supervises the Web Administrator role and is responsible for planning, prioritizing, and overseeing web development, website operations, digital experience improvements, and related service delivery. The role combines technical expertise with people leadership to ensure the City’s website ecosystem remains secure, accessible, scalable, user-centered, and aligned with organizational priorities. The Web Services Manager also participates in departmental and organization-wide projects and meetings, communicates effectively with both technical and non-technical audiences, and may provide coordinated after-hours support for website incidents, critical communications, releases, maintenance, and other change management activities.

Requirements

Bachelor's degree in the field of web development, computer science, information systems, digital communications, or a related field.
Six to eight (6-8) years of experience in web development, CMS platform administration, digital service delivery, or related web operations work.
Three (3) years of supervisory, lead, including responsibility for work prioritization, coaching, and team development.
Possession of a valid driver’s license.
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
Strong knowledge of modern web architecture, content management systems, and digital service delivery practices.
Strong understanding of full stack web development concepts, including front-end frameworks, API integrations, deployment workflows, and CMS-driven development.
Working knowledge of Sitecore or similar enterprise CMS platforms; Sitecore JSS and Serialization experience preferred.
Knowledge of NextJS, React, GraphQL, NodeJS, HTML, CSS, JavaScript, and TypeScript sufficient to direct technical work, review approaches, and support solution planning.
Strong knowledge of performance optimization, accessibility, semantic HTML, ARIA, SEO, analytics, and usability best practices.
Proficiency using Git/GitHub for version control, workflow coordination, and release practices.
Experience implementing and interpreting Google Analytics, Google Search Console, Google Tag Manager, and related reporting tools.
Strong project and backlog management skills related to web activities, information flow processes, work intake, prioritization, and documentation.
Strong customer service, conflict management, facilitation, and relationship management skills.
Ability to coach, mentor, and develop technical and non-technical staff.
Thorough knowledge and ability to apply Colorado's Digital Accessibility Law HB-21-1110, Title II of the Americans with Disabilities Act, and Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
Strong critical thinking and problem-solving skills.
Ability to organize and analyze data and use performance insights to guide decision-making.
Demonstrated ability to interact with others in a way that results in cooperation, mutual respect, and common benefit.
Strong UI/UX sensibility sufficient to guide digital experience decisions and review proposed solutions.
Ability to work and thrive in a fast-paced environment, learn rapidly, and support diverse web technologies and techniques.
Superior attention to detail and follow-through.

Nice To Haves

Master's degree in web development, computer science, information systems, digital communications, or a related field.
Previous government or non-profit experience.
Sitecore JSS and Serialization experience preferred.

Responsibilities

Manages the Web Administrator role, including work assignment, performance management, coaching, mentoring, and professional development.
Provides day-to-day leadership for web operations, development priorities, service intake, and issue resolution.
Creates and maintains workflows for web-related work to provide visibility, balance workload, and ensure timely delivery of projects and support requests.
Manages website requests, coordinates tactical and strategic initiatives, develops implementation plans, and recommends improvements to existing website capabilities.
Establishes team standards for documentation, support, release coordination, and technical quality.
Oversees the City’s CMS platform and related web technologies, providing direction on platform usage, feature development, integrations, and operational support.
Prioritizes and communicates the backlog of web enhancements, defects, and functional improvements.
Oversees maintenance, updates, deployment coordination, and lifecycle planning for the web codebase, CMS interfaces, and web components.
Supports and reviews technical approaches for CMS administration, component maintenance, page creation, integrations, and documentation.
Partners with IT and other internal stakeholders on infrastructure, hosting, security, integrations, incident response, and related web initiatives.
Collaborates to define website vision, priorities, structure, and roadmap in alignment with City and departmental goals.
Establishes, develops, and maintains strategic relationships with department leaders, managers, and internal stakeholders to review requests, determine scope, and align work with organizational needs.
Communicates website status, priorities, risks, progress, and future development plans to technical and non-technical audiences.
Recommends process improvements, standards, and service delivery enhancements that improve efficiency, usability, and consistency across web operations.
Ensures the website and related digital services align with applicable accessibility requirements, including Colorado digital accessibility requirements, ADA Title II, and WCAG 2.1 AA standards.
Oversees practices for usability, information architecture, performance optimization, search visibility, and digital quality assurance.
Monitors analytics, site health, and usage trends to guide prioritization and continuous improvement.
Ensures appropriate content audits, technical reviews, and maintenance activities occur to support website health, uptime, and content quality.
Supports after-hours web response, critical communications publishing, maintenance windows, and emergency updates as needed.
Performs other duties as assigned.
Organize and delegate assignments to team members.
Hiring, training, motivating and coaching employees.
Evaluate employee performance and goal setting.
Hold employees accountable for assigned task and goals.
Provide timely and constructive feedback and training opportunities.
Provide training opportunities with a focus on employee development.
Resolve conflicts and complaints.
Analyzing information and processes and develop more effective or efficient processes.
Establishing and achieving business and financial objectives.
Ensure compliance with safety procedures.