Web Sales Agent

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Fort Lauderdale, FL

1d•Onsite

About The Position

The Web Sales Agent is responsible for driving online sales while delivering a high-quality customer experience across phone, email, and chat channels. This role focuses on qualifying customer needs, providing expert product guidance, and converting inquiries into sales. The ideal candidate is bilingual in English and Spanish, highly motivated, sales driven, and comfortable working in a fast-paced, performance-based environment with a strong focus on appliances and electronics sales.

Requirements

Sales experience required, with a strong track record of meeting or exceeding performance goals
Strong verbal and written communication skills with a professional, customer focused approach
Proven experience communicating with customers via phone, email, and live chat
Ability to effectively de-escalate difficult customer interactions while maintaining service quality
Demonstrated ability to qualify customers and accurately assess needs
Fast learner with the ability to quickly absorb and retain product and system knowledge
Proactive, results-driven mindset with a positive, high-energy attitude
Strong multitasking and time management skills in a fast-paced sales environment
Team-oriented professional with a collaborative and supportive approach

Nice To Haves

Appliance and TV sales experience strongly preferred
Bilingual in English and Spanish strongly preferred
Experience using CRM platforms such as Zendesk or Salesforce is a strong advantage

Responsibilities

Handle inbound and outbound web sales inquiries via phone, email, and live chat to maximize conversion rates and revenue
Qualify customers, assess needs, recommend appropriate products, and close sales effectively
Deliver a customer-first experience by demonstrating empathy, patience, urgency, and professionalism
De-escalate challenging or hostile customer situations while maintaining service excellence and brand standards
Collaborate with internal teams including customer success, store operations, logistics, and sales to resolve customer issues promptly
Maintain accurate customer records and manage follow-ups using CRM platforms such as Zendesk or Salesforce
Support omnichannel service initiatives and contribute to continuous improvement of the online customer journey
Stay current on product knowledge, promotions, and inventory, with a strong focus on appliances and electronics
Meet or exceed individual sales goals and performance targets in a commission based environment
Work a full-time schedule of 40 hours per week, five days per week, with availability to work any day of the week