Web Manager, Web Strategy & Operations

Amgen • Houston, TX

1d

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you are part of something bigger, it is because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we have helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you will help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you will thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Web Strategy & Operations, Web Manager WHAT YOU WILL DO The Amgen Global Content Excellence Team is looking for an experienced Web Manager to join our Global Customer Capabilities & Innovation (GCCI) group. GCCI delivers efficient and consistent quality global marketing assets that scale across multiple channels & markets. As part of the GCCI, the Web Manager provides integrated end-to-end program and project management to ensure successful delivery of websites and bring thought leadership and drive delivery.

Requirements

• Doctorate degree OR Master’s degree and 2 years of digital or web project management experience Or Bachelor’s degree and 4 years of digital or web project management experience Or Associate’s degree and 10 years of digital or web project management experience Or High school diploma / GED and 12 years of digital or web project management experience

Nice To Haves

• Digital Program / Project Management Expertise: 5+ years of experience managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, and high-impact initiatives.
• Agile & Program Management: Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives. Proficient in Program / Project Management tools such as JIRA, ServiceNow, Confluence, and Google Analytics.
• Stakeholder & Vendor Management: Proven ability to negotiate priorities, manage expectations, and build productive relationships across diverse, cross-functional teams and external partners.
• Regulatory & Technical Acumen: Experience operating in regulated industries (preferably pharma) with understanding of compliance requirements. Familiarity with accessibility standards (WCAG), privacy regulations (GDPR, US consumer laws), web technologies (e.g., HTML/CSS), and industry best practices is a plus.
• Documentation & Governance: Experience developing detailed project documentation and translating business requirements into technical specifications.
• Leadership & Collaboration: Effective communication, relationship management, and cross-functional collaboration skills; able to convey complex technical concepts clearly to non-technical stakeholders.
• Analytical & Digital Expertise: Proficiency in web analytics, SEO, and UX/UI principles, with the ability to interpret data and drive actionable insights using digital marketing tools.
• Problem-Solving & Quality Focus: Advanced problem-solving capabilities, attention to detail, and commitment to delivering high-quality outcomes while incorporating feedback.
• Adaptability & Growth Mindset: Proactive, inclusive, and flexible approach with a willingness to learn, experiment, and continuously improve. Comfortable working across time zones when required.

Responsibilities

• Strategic Web Program Lead: Lead and manage and drive cross functional teams of web programs across GCCI WSO, ensuring timelines, resources and budget alignment of website launches, enhancements, and optimization initiatives. Serve as the accountable program lead, ensuring cross-initiative alignment, timelines, and proactive risk management.
• Portfolio Prioritization & Planning: Lead quarterly portfolio intake and prioritization across web initiatives in partnership with Technology and business stakeholders, ensuring alignment to enterprise strategy and value realization goals. Operationalize governance frameworks to evaluate demand, clarifiy requirements at a program level, assess cross-project dependencies, and align on delivery.
• Cross-Functional Leadership: Provide strategic operational oversight and alignment across cross-functional teams, including content, design, development, SEO, analytics, project owners, and platform stakeholders—to ensure integrated planning and execution across web initiatives.
• Program Governance & Risk Management: Oversee program health across initiatives by monitoring delivery progress, governance adherence, documentation standards, cross-project risks, issues, and change impacts throughout launch and hypercare.
• Website Performance & Analytics: Develop, track, and report KPIs by analyzing web traffic, user behavior, and SEO metrics. Deliver actionable insights to improve site performance and optimize ways of working through operational reviews.
• Quality Assurance & Testing: Partner with stakeholders to conduct functional testing and ensure adherence to agile web development processes, industry best practices, and high-quality standards.
• Continuous Improvement & Operational Excellence: Lead structured retrospectives, identifying improvement opportunities. Standardize governance frameworks, templates, and delivery processes to increase efficiency, reduce costs, and enhance speed-to-market.
• Capability Enablement & Portfolio Optimization: Continuously assess and optimize the web portfolio to ensure alignment with evolving business priorities, resource capacity, and long-term digital strategy.
• Compliance, Risk & Operational Resilience: Ensure compliance with regulatory, legal, and brand standards across all web initiatives. Embed risk management into program governance to support sustainable digital operations.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager