Call Center Web Sales

Alliance Laundry System • Downey, CA

5d

About The Position

The Call Center Web Sales Specialist is responsible for delivering high-quality customer support to Alliance Distribution customers by assisting with parts identification, order placement, and post-order inquiries. This role serves as a primary point of contact for web and phone-based sales support, ensuring accurate, timely, and professional service while contributing to a positive customer experience.

Requirements

• High school diploma or equivalent required
• At least 1 years of customer service experience
• Strong written and verbal communication skills
• Customer-focused mindset with the ability to remain professional and empathetic
• Strong attention to detail and order accuracy
• Ability to troubleshoot issues and follow established processes
• Comfortable navigating multiple systems and screens simultaneously
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Call center experience preferred
• Experience with eCommerce, order management, or parts identification is strongly preferred
• Systems proficiency preferred (CRM/ERP tools such as Genesys, Zendesk, SAP, Salesforce, X3, JIRA, Microsoft Windows, Google Docs/Sheets, etc.)

Responsibilities

• Handle inbound customer interactions via phone, chat, and email related to parts sales, orders, and general inquiries
• Deliver a positive and professional customer experience while resolving inquiries efficiently
• Assist customers with parts identification, pricing, availability, and order status
• Process and support web and phone orders accurately within required service levels
• Provide basic troubleshooting and guidance related to parts compatibility and order flow
• Document all customer interactions accurately in the CRM or order management system
• Follow department standard operating procedures, policies, and quality guidelines
• Identify potential order issues and escalate appropriately when needed
• Maintain working knowledge of Alliance products, parts catalogs, and systems
• Support service call avoidance by providing accurate information and clear guidance
• Ensure order accuracy and compliance with pricing, warranty, and fulfillment guidelines
• Effectively multitask, manage multiple systems and priorities in a fast-paced support environment
• Remain flexible and responsive during high-volume periods to support SLA goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED