Web Operations Specialist

Oshman Family JCC•Palo Alto, CA

12d•$70,000 - $80,000

About The Position

The Web Operations Specialist will be supporting the OFJCC's online platforms by providing website management, technical troubleshooting, web development, and content management. This role will oversee the daily functioning, maintenance, and optimization of our websites and web applications. The Oshman Family Jewish Community Center (OFJCC) is an exciting and innovative non-profit organization in the heart of Silicon Valley, creating meaningful experiences through various programs.

Requirements

Demonstrated proficiency in managing WordPress sites and familiarity with version control systems and hosting platform workflows supported by either a verifiable credential, industry certification or related degree, relevant coursework with a published curriculum or professional experience in a comparable role
3 years of strong proficiency managing WordPress sites, other platforms including Shopify and theme builders such as Elementor Pro.
Strong foundational knowledge of HTML5, CSS3 and basic JavaScript for custom styling and troubleshooting.
A demonstrated understanding of UI/UX and mobile-first design constraints.
Experience with SEO best practices for WordPress sites.
Experience working inside premium theme frameworks – previous experience with TheGem theme preferred.
Ability to read API documentation, configure webhooks and troubleshoot data sync issues between external systems such as Ticket Tailor and WordPress.
Exceptional writing, editing, proofreading and verbal skills with strong attention to detail.
Meticulous attention to detail with the ability to accurately manage ticket pricing, event dates and inventory numbers.
Ability to problem solve, take initiative, set priorities, handle multiple projects and exercise good judgment in a fast-paced, dynamic, deadline-driven environment.
Demonstrated creative and innovative thinking and work output.
Experience creating and managing content across multiple social media channels.
Understanding of Google Analytics and site performance metrics.
Ability and desire to work independently and as a team member with the community and other employees.
Proficient knowledge of Microsoft Office Suite.
Positive, upbeat and enthusiastic about working in a non-profit environment.

Nice To Haves

3-4 years of related professional experience in a similar role; preferred
Previous experience working with custom functions.php scripts, custom API requests (wp_remote_get) and WordPress database transients, desired.
Understanding of with parsing raw JSON data payloads to independently debug complex data mismatches or sync errors, desired.
Familiarity with version control systems such as Git, desired.
Familiarity with the Pantheon hosting platform workflow, including deploying changes through Dev, Stage and Live environments, desired.
Previous graphic design experience with Canva and/or PhotoShop.
Ability to work occasional evenings or weekends when needed.

Responsibilities

Be responsible for platform sync operations - monitor and troubleshoot systems to ensure automated custom event carousel and interactive event calendar load properly, pull accurate event data and remain mobile-responsive.
Build out new landing pages, update text and swap banners using Elementor Pro and TheGem theme.
Create and edit basic written copy, format images and layout promotional content for upcoming events and programs on WordPress and Shopify sites.
Install, configure and update WordPress plugins to enhance website functionality.
Train and support OFJCC staff on program operations and troubleshooting.