Web Operations Manager

Subaru•Camden, NJ

8h•$94,800 - $130,000•Hybrid

About The Position

As Web Operations Manager, you'll lead the vision, strategy, and continuous improvement of Subaru.com, creating exceptional online experiences that inspire customers and drive results. From optimizing customer journeys and increasing lead generation to implementing cutting-edge SEO, generative search, and conversion strategies, you'll play a critical role in how consumers discover, engage with, and choose Subaru. This is a highly visible leadership opportunity that combines digital innovation, cross-functional collaboration, and data-driven decision-making to shape the future of Subaru's online presence.

Requirements

Strong leadership skills.
Excellent verbal and written communication skills.
Intermediate-to-advanced proficiency in Microsoft Office Suite.
Ability to work with and influence others outside the team, department, and company.
Project management or consulting skills.
Deep understanding of and experience with Adobe's Martech tools (Adobe Experience Manager [AEM], Target, Analytics, or related tools).
Prior experience managing teams accountable for executing website content publishing, user experience (UX), conversion optimization, and search engine optimization (SEO) efforts.
Bachelor's Degree with 8-10 years of relevant experience required.

Nice To Haves

Ecommerce experience

Responsibilities

Maintains responsibility for the overall strategic vision and roadmap of improvements and enhancements of Subaru.com and related digital integrations/tools, while prioritizing projects based on business need, level of effort, cost, resources, and timing to implement.
Maintains responsibility for the support, guidance, and partnership to all business lines and distribution partners in the pursuit of their digital goals, as they relate to Subaru.com, while vetting the business return on investment (ROI) before prioritizing their projects (e.g., Product Launch, Incentives, Parts/Service, Certified Pre-Owned [CPO], Accessories, Connected Vehicle Business, Customer Advocacy Department [CAD], Brand Partnerships, Love Promise Activations, Motorsports, Auto Shows/Events, Subaru of America [SOA] Field, Subaru of New England [SNE], and Subaru Distributors Corporation [SDC]).
Oversees website content hierarchy to ensure a seamless, intuitive navigation experience that reduces friction and empowers customers to make informed purchasing decisions.
Fosters collaboration with Subaru Information Technology (IT) and their technical partners to optimize process and decisions related to the technical aspects that impact the site, including but not limited to: speed, development timelines and budgets, and quality of the platform.
Manages internal team members, external contractors, and relationships/contracts with external partners to ensure that all are aligned to execute Subaru.com projects on time and on budget – while maximizing our investments in people and marketing technologies.
Develops, tracks, and optimizes key performance indicators (KPIs) to frequently improve the digital customer experience, site performance, search & generative engine visibility, and lead generation of Subaru.com.
Utilizes data analytics to inform decisions, increase conversion rates, and maximize ROI. Proactively socializes the value that their team and partners are creating for Subaru’s business.
Ensures that digital content for Subaru.com is consistent with business objectives and brand guidelines while remaining compliant with legal and accessibility standards.
Promotes open communications with all internal SOA stakeholders and agency partners.
Keeps the department and organization abreast of emerging digital technologies and competitive practices and integrates them into SOA practices.