Web Engineer - Middleware Services

Truist•Raleigh, NC

1d•Onsite

About The Position

Truist is seeking a skilled Web Engineer to join our Middleware Services team. This role is responsible for designing, building, and supporting enterprise web platform solutions that enable secure, reliable, and high performing applications across the organization. The Web Engineer will work across multiple web engineering and middleware technologies, contributing to solution architecture, system integration, platform stability, and operational excellence. You will play a key role in deploying new solutions, maintaining and enhancing existing platforms, and serving as a technical escalation point for complex incidents. This hands-on technical role may include participation in on-call, off shift, or weekend support rotations as business needs require. Key Responsibilities • Design, integrate, configure, test, and deploy enterprise web and middleware solutions • Support and maintain production systems, including incident troubleshooting and resolution • Perform platform upgrades, patches, and configuration changes • Serve as an escalation point for complex technical issues and production incidents • Develop and maintain standards, procedures, and best practices to improve reliability, performance, and security • Collaborate with engineering, infrastructure, and application teams to deliver scalable solutions • Contribute to automation and infrastructure as code initiatives Technical Environment • Web and middleware technologies including ISVA, IIS, HTTP, .NET, Tomcat, Apache, WebSphere, LDAP, and Spring Boot • Container platforms such as Kubernetes and OpenShift • Hybrid environments supporting on premises and cloud-based systems • On premises deployments using virtual machines and OpenShift containerized infrastructure • Cloud platforms including AWS and Microsoft Azure For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in one of our Truist hub locations. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Lead a web/middleware engineering team responsible for design, engineering, testing and implementation of infrastructure and nonfunctional technical requirements. 2. Oversee multiple projects simultaneously, managing and coordinating web/ middleware engineering functional roles, including high-level designs, low-level designs, testing plans, implementation plans and production turnover. 3. Establish operational objectives and assignments and delegate assignments to direct reports, as applicable, with accountability for methods, procedures, functionality and quality of deliverables. 4. Provide technical leadership to the web/middleware engineering team. 5. Prepare and monitor resource plans and allocations, and track budget and resource metrics. 6. Manage escalated issues. Interact with counterparts in engineering, application development, configuration management, quality assurance (QA), production support, and other technical and business partners. 7. Ensure the team is organized in a consistent manner providing repeatable end-to-end workflows, best practices and deliverables for infrastructure design and implementation. 8. Ensure the development and documentation of policies, procedures, standards and technical infrastructure that support the mission of the group. Provide documentation and training to allow for the turnover of the technical solutions to the IT operational teams for daily support. 9. Stay abreast of industry developments and solutions that deal with web/middleware-based solutions.

Requirements

Bachelor's degree in a business or IT field, or equivalent education and related training
Five years of experience managing in an IT environment
Five years of experience implementing and supporting large scale web/middleware solutions
Excellent written and verbal communication skills
Demonstrated proficiency in learning and applying technical concepts
Ability to successfully interact with all levels of management across all lines of business and negotiate complex technical issues
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

5+ years of experience working with defect or incident tracking tools
5+ years of experience creating and maintaining technical documentation
Experience with Infrastructure as Code, including GitLab‑based CI/CD pipelines
Advanced automation experience using Terraform and/or Ansible
Hands‑on experience with Amazon Web Services (AWS)

Responsibilities

Design, integrate, configure, test, and deploy enterprise web and middleware solutions
Support and maintain production systems, including incident troubleshooting and resolution
Perform platform upgrades, patches, and configuration changes
Serve as an escalation point for complex technical issues and production incidents
Develop and maintain standards, procedures, and best practices to improve reliability, performance, and security
Collaborate with engineering, infrastructure, and application teams to deliver scalable solutions
Contribute to automation and infrastructure as code initiatives
Lead a web/middleware engineering team responsible for design, engineering, testing and implementation of infrastructure and nonfunctional technical requirements.
Oversee multiple projects simultaneously, managing and coordinating web/ middleware engineering functional roles, including high-level designs, low-level designs, testing plans, implementation plans and production turnover.
Establish operational objectives and assignments and delegate assignments to direct reports, as applicable, with accountability for methods, procedures, functionality and quality of deliverables.
Provide technical leadership to the web/middleware engineering team.
Prepare and monitor resource plans and allocations, and track budget and resource metrics.
Manage escalated issues. Interact with counterparts in engineering, application development, configuration management, quality assurance (QA), production support, and other technical and business partners.
Ensure the team is organized in a consistent manner providing repeatable end-to-end workflows, best practices and deliverables for infrastructure design and implementation.
Ensure the development and documentation of policies, procedures, standards and technical infrastructure that support the mission of the group. Provide documentation and training to allow for the turnover of the technical solutions to the IT operational teams for daily support.
Stay abreast of industry developments and solutions that deal with web/middleware-based solutions.