Web Developer Supervisor

University of Southern California•Los Angeles, CA

34d•Hybrid

About The Position

The University of Southern California (USC) is seeking an innovative and collaborative Web Developer Supervisor to lead employee-focused digital communications and customer experience initiatives across the institution. This role is responsible for overseeing how information is communicated through web and digital technologies while partnering with university leaders to develop strategies that enhance engagement, accessibility, and the employee experience. The ideal candidate combines strong technical expertise with strategic communication skills and a passion for human-centered design. This leader will guide cross-functional teams, manage digital communication initiatives, and champion technology solutions that improve how employees access information and interact with university resources.

Requirements

Bachelor's degree in Computer Science, Public Relations, Business Administration, Marketing, Or a related field
Minimum of 7 years of experience in Marketing, Communications, User/customer experience
Minimum of 1 year of management experience with direct staff coaching and supervision
Excellent written and oral communication skills, able to synthesize complex materials and craft creative, persuasive messaging for varied audiences.
Experience developing customer experience strategies and implementing customer-facing applications.
Demonstrated knowledge of human-centered design and user/customer experience best practices.
Proven project management and organizational skills, able to manage several projects and deadlines simultaneously.
Ability to think strategically and serve as a thought-partner to teams of executives.
Experience supporting customer needs and articulating strategies that motivate others to action.
Proven ability to understand and work with large, complex systems, and comply with and enforce pertinent policies, procedures, regulations, and requirements.
Ability to manage necessary resources to resolve problems in a timely and effective manner.

Nice To Haves

Master’s degree in a related field
10+ years of relevant professional experience
4+ years of management or leadership experience
Experience in higher education or human resources environments
Proven experience in change management governance processes and development.
Demonstrated experience developing and managing heterogeneous, high-performing teams.
Experience developing customer relationships and delivering customer-focused service.
Proven experience with object-oriented design, servers and programming languages.
Demonstrated experience with content management systems, applications, search engine optimization (SEO) and usability engineering.
Experience with email distribution lists, graphic design and photo editing tools (e.g., Canva, Photoshop).
Experience with front- and back-end website design.

Responsibilities

Develop and implement employee engagement and digital communication strategies aligned with university goals and culture.
Lead customer and user experience initiatives focused on accessibility, usability, and effective communication delivery.
Oversee employee-facing web and digital communication platforms, ensuring high-quality content, functionality, and user engagement.
Collaborate with university leaders and stakeholders to develop customer experience visions and communication strategies.
Gather and analyze employee interaction and engagement data to improve communication effectiveness and digital experiences.
Develop segmentation strategies and user personas to better understand and serve university audiences.
Establish communication governance standards, procedures, quality controls, and performance metrics.
Drive innovation in digital communications by introducing new technologies, tools, and communication approaches.
Supervise staff and/or student workers, providing coaching, performance management, and professional development.
Manage multiple concurrent projects, timelines, and organizational priorities effectively.
Support continuous improvement of communication systems, workflows, and digital platforms.
Promote a collaborative and inclusive workplace culture aligned with university values and ethics.