Web-Based Customer Service Rep

AIL•Warner Robins, GA

12h•Remote

About The Position

Join Globe Life AO: Empowering Futures, One Family at a Time. Globe Life AO is a 100% remote, mission-driven organization dedicated to helping veterans, labor union members, credit union members, and their families protect what matters most. They are seeking motivated, people-focused individuals for a career with long-term growth, comprehensive training, and unlimited earning potential. The role offers the flexibility of a fully remote career with no commute, performance-based compensation including weekly pay, bonuses, renewals, and uncapped earning opportunities. Representatives work with warm leads (individuals who have requested information) and receive structured onboarding, virtual training, one-on-one coaching, and ongoing mentorship. Eligible representatives may receive health insurance reimbursement, company-supported life insurance, accidental death coverage, and leadership development opportunities. Career advancement is based on performance, consistency, and professional growth. Outstanding performance may be rewarded through incentive travel, leadership conventions, recognition programs, team-building experiences, and performance-based awards.

Requirements

Legally authorized to work in the United States
Ability to obtain a state Life & Health Insurance License (licensing guidance provided)
Reliable high-speed internet connection
Windows-based computer with webcam
Professional home office environment
Excellent verbal and written communication skills
Positive attitude and strong work ethic
Self-motivation and accountability
Strong organizational and time-management skills
Comfort using computers and virtual communication tools
Problem-solving ability and attention to detail
A genuine desire to help others

Nice To Haves

Sales, customer service, healthcare, education, recruiting, or financial services experience is helpful—but not required.

Responsibilities

Meet with members through scheduled Zoom and phone consultations
Build lasting relationships by understanding each client's unique needs
Present supplemental life and accident benefit solutions
Guide members through enrollment and policy applications
Conduct policy reviews and provide ongoing client support
Assist with beneficiary updates and claims guidance
Maintain accurate digital records while following company and regulatory guidelines