Weatherization Intake Worker

Community Action Center•Pullman, WA

1d•Hybrid

About The Position

Performs client intake with families and individuals for our Weatherization Program. Responsible for organizing and maintaining client files, reports, records, and other documents; as well as timely and accurate database entry. Reports directly to the Weatherization Department manager. Meet with families and individuals to provide weatherization assistance and Screen for eligibility; Make referrals as needed Develop knowledge to answer questions regarding energy assistance, utility assistance, and weatherization programs; Ability to explain guidelines and procedures to staff, clients, and vendors Develop knowledge and proficiency with CAC client database system to facilitate effective tracking, referral, and follow-up of client services Assist with maintaining up to date record-keeping and filing system Conduct cold calls, maintain client feedback and client surveys Assist with maintaining professional relations with vendors Provide reporting and communication functions with CAC staff, funders, and vendors Participate in required Trainings Participate in required All Staff CAC trainings Other duties as needed or assigned by Supervisor

Requirements

Administrative & Computer experience
Client or customer service positions
High School Diploma, GED, or Equivalent
Sensitivity to the challenges and needs of the low-income population, including barriers which may block achievement of goals.
Computer programs, including but not limited to: Outlook, Microsoft Teams, Microsoft Word, PowerPoint, Publisher, Excel, Adobe PDF, and VoIP phone systems
Customer Service Skills including but not limited to: Empathy, Problem-Solving, Communication, Patience, Active Listening, Positive Attitude, Quick Response Time,
Whitman County Resources and how to make referrals
Communicate with people from all social and economic backgrounds.
Work well under pressure, maintain professional and ethical conduct in collaborating with individuals and families seeking services.
Establish and maintain effective working relationships with manager, supervisor, co-workers, vendors, other agencies, etc.
Work on a schedule that rotates in-office, remotely and at local outreaches
Willingness to travel for appointments, trainings, and conferences.
Must Have a Valid Driver’s License
Acceptable completion of a drug test & criminal history background check

Nice To Haves

Volunteer or work experience at a social services agency, food bank, senior center, or community center.
Bachelors or associates degree in social services, sociology, human development, or related field

Responsibilities

Performs client intake with families and individuals for our Weatherization Program
Organizing and maintaining client files, reports, records, and other documents
Timely and accurate database entry
Screen for eligibility
Make referrals as needed
Answer questions regarding energy assistance, utility assistance, and weatherization programs
Explain guidelines and procedures to staff, clients, and vendors
Facilitate effective tracking, referral, and follow-up of client services
Assist with maintaining up to date record-keeping and filing system
Conduct cold calls, maintain client feedback and client surveys
Assist with maintaining professional relations with vendors
Provide reporting and communication functions with CAC staff, funders, and vendors
Participate in required Trainings
Participate in required All Staff CAC trainings
Other duties as needed or assigned by Supervisor