Weatherization Scheduler

PACE • Los Angeles, CA

2d • $23 - $25 • Onsite

About The Position

PACE Energy Department Is looking for a motivated and service-oriented WEATHERIZATION SCHEDULER to join the team! This role will be responsible for coordinating and managing all aspects of job scheduling for weatherization services performed under contracts with the Department of Energy (DOE) Weatherization Assistance Program and the Low Income Home Energy Assistance Program (LIHEAP). This position serves as the primary liaison between clients, field crews, inspectors, and management to ensure efficient workflow and timely completion of weatherization projects while maintaining compliance with all program requirements.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred
• Minimum 2 years of experience in scheduling, dispatching, or project coordination
• Experience with government-funded programs or weatherization services strongly preferred
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and scheduling software
• Strong data entry skills with high attention to detail and accuracy
• Ability to learn and utilize client management databases and specialized weatherization program software
• Comfortable with multi-line phone systems and basic office equipment
• Exceptional organizational and time management skills with ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills; ability to interact professionally with diverse populations
• Problem-solving aptitude and ability to adapt to changing circumstances
• Customer service orientation with patience and empathy for low-income clients
• Team player with ability to collaborate effectively with field crews, inspectors, and management
• Self-motivated with ability to work independently with minimal supervision
• Must pass employment verification/reference check
• Must have reliable transportation.
• COVID vaccination required; must have two doses of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately

Nice To Haves

• Knowledge of DOE Weatherization Assistance Program and LIHEAP regulations and requirements
• Familiarity with weatherization services and energy efficiency measures
• Bilingual skills (English/Spanish) strongly preferred
• Experience with geographic routing and territory management
• Previous work with non-profit or community action agencies serving low-income populations

Responsibilities

• Scheduling and Coordination
• Develop and maintain comprehensive job schedules for weatherization projects across multiple contracts (DOE and LIHEAP)
• Assign qualified crews and inspectors to jobs based on crew availability, certifications, service requirements, and geographic locations
• Coordinate with clients to schedule initial assessments, installations, and final inspections at mutually convenient times
• Monitor daily crew assignments and adjust schedules as needed to address emergencies, weather delays, or equipment issues
• Optimize crew utilization to maximize productivity while maintaining quality standards and meeting contract obligations
• Client Communication
• Serve as primary point of contact for clients regarding scheduling, appointment confirmations, and service updates
• Provide clients with clear information about scheduled services, expected duration, and any preparation requirements
• Send appointment reminders via phone, email, or text message to reduce no-shows and last-minute cancellations
• Handle rescheduling requests professionally and work to accommodate client needs while maintaining efficient workflow
• Documentation and Compliance
• Maintain accurate and up-to-date records of all scheduled jobs, completed work, and pending appointments
• Verify client eligibility documentation is complete before scheduling services
• Ensure all scheduling activities comply with DOE and LIHEAP program requirements, timelines, and regulations
• Track and document priority classifications (elderly, disabled, households with young children) to ensure high-priority cases receive timely service
• Generate regular reports on scheduling metrics, job completion rates, and contract performance
• Resource Management
• Monitor crew certifications and ensure appropriate personnel are assigned to jobs requiring specific qualifications (BPI certification, lead-safe practices, etc.)
• Track equipment availability and coordinate equipment needs with crew assignments
• Communicate materials and supply needs to procurement based on scheduled jobs
• Identify scheduling bottlenecks and work with management to resolve resource constraints
• Quality Assurance and Follow-up
• Monitor job status from initial contact through final inspection and closeout
• Schedule required quality control inspections and ensure completion within program timeframes
• Follow up on incomplete or pending jobs to ensure timely resolution
• Address and resolve scheduling conflicts or service delivery issues promptly

Benefits

• Affordable and robust Medical, Dental, Vision, and Life insurance plans for employee plus family with generous employer contributions
• 401(k) retirement plan
• We offer paid holidays, vacation pay and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees