Wealth Services Specialist

HSBC Global Services Limited • Buffalo, NY

4d • Onsite

About The Position

This role primarily provides account support services and trade execution to the WPB Premier client base, including advisor-led and Self-Directed via phone and email. The Specialist also supports inquiries from Wealth Centers and internal clients such as WRMs (Wealth Relationship Managers), Wealth Operations staff, Compliance and Sales Management. Responsible for receiving and executing domestic and international securities orders and providing accurate information and brokerage account servicing to clients, internal and external, and in multiple languages. The WPB Services Desk covers the full span of the WPB client continuum; therefore, Specialists may also cover for HNW (High Net Worth) client order entry and customer service support as needed.

Requirements

• Experience in financial services industry or equivalent
• Strong knowledge of investment products, markets, and traditional and non-traditional service providers as well as regulations affecting area of responsibility
• Well-spoken and well written, with a people-focused attitude
• Ability to manage multiple and changing priorities with tact, diplomacy, and confidentiality
• Licensed Registered Representative, Series 7 and Series 66 mandatory, in addition S63/65 preferred

Nice To Haves

• Having a second language is a plus: Mandarin, Spanish, or Portuguese

Responsibilities

• Attend phone lines queues, service clients accordingly, efficiently within existing guidelines in both languages
• Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds, and foreign currency
• Perform account maintenance services upon client request
• Initiate Forms (IRA distribution, ACH, Journal, etc.)
• Support clients for tax reporting needs
• Support Premier brokerage trade inquiry/correction requests
• Support Premier brokerage for corporate reorgs election completion
• Support Middle Office and Operations on all trade related matters and reports
• Support Sales Management and Regulatory Compliance
• Respond to regulatory inquiries as needed
• Receive, review, and analyze a variety of reports and documents for accuracy
• Maintain proper desk activity record

Benefits

• tailored professional development opportunities
• competitive pay and benefits package
• robust Wellness Hub
• welcoming and inclusive work environment
• industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed