About The Position

The Wealth Relationship Manager is a seasoned professional role focused on developing and deepening relationships with affluent and High Net Worth clients. The role applies in-depth financial services knowledge to identify client needs, provide holistic financial solutions, and grow customer relationships. It requires strong analytical, communication, organizational, and relationship-building skills, along with the ability to influence decisions, contribute to team objectives, and coach or train new recruits. The manager anticipates clients’ financial needs and uses financial planning and client profiling to recommend products, services, and tools. Working with product specialists and branch colleagues, the role supports clients’ banking, credit, and investment goals, provides ongoing high-touch engagement, and develops referral and acquisition opportunities. The position also requires consistent attention to regulatory, compliance, risk, and control requirements, including KYC/AML procedures and mortgage-loan-originator registration obligations.

Requirements

  • 5–8 years of experience.
  • Strong analytical and financial skills.
  • Strong verbal and written communication skills.
  • Organized, with strong attention to detail.
  • Self-starter, problem solver, and goal-oriented team player who can work without direction.
  • Current US FINRA Registration: SIE, Series 6, 63, and 65, or Series 7 and 66, or equivalent.
  • Must meet all US FINRA Registration requirements within 150 days of starting in the role.
  • Insurance Group 1 required; must meet all Insurance Group 1 requirements within 150 days of starting in the role.
  • Must register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and obtain a unique identifier before referring interested clients to Citi for mortgage needs; maintain and renew registration annually, update registration information on time, and provide the identifier to consumers as required by regulations and Citi policies.
  • Bachelor’s/University degree or equivalent experience.

Nice To Haves

  • Knowledge of Microsoft Office, including Excel, Outlook, and Word.
  • Experience using Money Guide Pro, NaviPlan Select, or similar financial planning software.
  • Basic understanding of investment and financial planning strategies.

Responsibilities

  • Identify, build, and deepen relationships with affluent and High Net Worth clients to grow wallet share through financial planning and discovery and profiling.
  • Anticipate clients’ complex financial needs and offer solutions through products, services, and tools informed by client profiling.
  • Work with product specialists to understand clients’ banking, credit, and investment needs and goals and provide holistic financial solutions.
  • Provide regular value-added client engagement, including face-to-face meetings at clients’ preferred locations, consistent communication, and access to seminars.
  • Use referral opportunities to grow the portfolio.
  • Proactively source, acquire, and expand high-value customer relationships by maximizing sales and service opportunities.
  • Refer clients to appropriate segment partners, including Lending Consultants, Financial Advisors, Small Business Partners, and Relationship Managers.
  • Organize client events to strengthen client relationships.
  • Acquire new clients by converting referral leads.
  • Manage client follow-up and comply with regulatory and compliance operating procedures.
  • Ensure adherence to KYC/AML and other compliance requirements.
  • Partner with branch team members to ensure clients have a positive in-branch experience.
  • Assess risk in business decisions, safeguard the firm, its clients, and assets, comply with applicable laws and policies, exercise sound ethical judgment, and escalate, manage, and report control issues transparently.
  • Contribute to team performance and objectives, including by advising and influencing others and coaching or training new recruits.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k).
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off, including planned vacation, unplanned sick leave, and paid holidays.
  • Eligible employees may receive discretionary and formulaic incentive and retention awards.
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