Wealth Operations Officer III

TD•Toronto, ON

3d•Onsite

About The Position

The Wealth Operations Officer III role is responsible for executing transactions accurately, on time, and in line with established guidelines and procedures, while adhering to Service Level Agreements (SLAs). This role involves identifying opportunities for service delivery improvement, supporting partners with incoming transactions, and developing relationships with customers, partners, and vendors. The position requires understanding internal and industry regulations, adhering to operating policies, and exercising discretion in managing confidential information. It also involves completing assigned workloads, reviewing internal processes for improvement, investigating and escalating non-standard activities, and adhering to enterprise frameworks related to operations. The role requires active participation in team activities, contributing to a positive work environment, and sharing knowledge. Additionally, it involves personal performance management and development, keeping others informed of project status, and acting as a brand ambassador for the function and the bank.

Requirements

Undergraduate degree/ college diploma preferred and/or 1+ years relevant experience
Works within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictions
Transactions and activities require working knowledge across a function specific product shelf, processes or systems and where transactions could be characterized by moderate to high volatility
Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Transactions are characterized by moderate risk/financial impact
Low to moderate decision-making authority within defined parameters
Identifies and resolves issues within authority on processes or transactions or escalates internally as required
Generally interacts with internal partners and/or external clients for functions performed
May provide process / policy guidance to others (e.g. within team, internal partners)
Focus of work spans from daily, weekly to monthly activities
Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported
Generally reports to a Team Manager

Responsibilities

Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery and support process improvement initiatives
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner
Complete assigned workload to meet SLA requirements for service and productivity
Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
Actively review internal processes / activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
Ensure the timely communication of issues / points of interest
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
Act as a brand ambassador for the function and the bank, both internally and / or externally