Wealth Coordinator II

MAX Credit Union•Montgomery, AL

14h

About The Position

This role provides essential support to Wealth Advisors in managing client relationships, executing financial plans, and ensuring operational efficiency within the Wealth Management department. The Wealth Coordinator II is responsible for maintaining accurate client records, facilitating communication with clients and third-party vendors, and ensuring compliance with all regulatory standards. This position plays a key role in enhancing client satisfaction, supporting sales efforts, and contributing to the overall success of the Wealth Management team.

Requirements

High degree of accuracy in preparing and maintaining client files, investment documents, and compliance records.
Proficiency in CRM systems for maintaining up-to-date client records.
Experience supporting the onboarding process for new investment and insurance clients.
Ability to track and monitor annuity and life insurance cases.
Experience liaising with broker-dealer back offices and third-party vendors.
Skills in managing and coordinating daily workflows, scheduling, and reporting.
Experience overseeing and maintaining appointment calendars.
Ability to prepare and distribute timely communications.
Knowledge of regulatory and internal compliance standards, including BSA and Red Flag training.
Experience inputting client data, prospects, and referrals into CRM.
Ability to run reports and schedule periodic reviews.
Skills in tracking performance metrics and maintaining department dashboards.
Experience evaluating and reporting on client engagement metrics and campaign success.
Ability to support management in networking efforts and identify referral opportunities.
Experience introducing members to services and promoting cross-functional collaboration.
Ability to execute client touchpoints for birthdays, anniversaries, and life events.
Provides operational support to improve productivity, sales, and client satisfaction.
Participation in team meetings and process improvement initiatives.
Ability to help onboard new team members.
Maintains a member first mindset.
Upholds core values and builds team member and customer relationships.
Completes all training as required.

Responsibilities

Assists Wealth Advisors in client servicing, documentation, and execution of financial plans and investment strategies.
Prepares and maintains client files, investment documents, and compliance records with a high degree of accuracy.
Joins Wealth Advisors in select client meetings to record notes, assist in follow-ups, and ensure timely implementation of client goals.
Maintains up-to-date client records in CRM systems, including meeting notes, profile updates, and scheduling follow-ups.
Supports the onboarding process for new investment and insurance clients, including loading data into financial planning tools and internal systems.
Tracks and monitors annuity and life insurance cases from submission to approval, resolving underwriting issues as needed.
Liaises with the broker-dealer’s back office and third-party vendors to troubleshoot account-related concerns and ensure prompt resolution.
Manages and coordinates daily workflows, scheduling, and reporting functions for the Wealth Management department.
Oversees and maintains advisors' appointment calendars, proactively addressing scheduling conflicts and changes.
Prepares and distributes timely communications such as newsletters, compliance documentation, and client updates.
Ensures all documentation and procedures align with regulatory and internal compliance standards, including BSA and Red Flag training requirements.
Inputs new client data, prospects, and referrals into CRM; runs reports and schedules periodic reviews based on system data.
Tracks performance metrics and maintains department dashboards related to client interactions, insurance policies, and investment performance.
Evaluates and reports on client engagement metrics, campaign success, and internal process effectiveness.
Supports management in networking efforts by identifying and tracking referral opportunities from branches, commercial lending, and existing high-net-worth clients.
Introduces high-value members to Wealth Management services and promotes cross-functional collaboration within the Credit Union.
Executes thoughtful, timely client touchpoints including birthdays, anniversaries, and life events to enhance client loyalty.
Provides operational support across the Wealth Management team to improve productivity, sales, and overall client satisfaction.
Participates in team meetings, contributes to process improvement initiatives, and helps onboard new team members.
Maintains a member first mindset.
Upholds core values and builds team member and customer relationships.
Completes all training as required.
Performs other duties as assigned.