WE&O Ambassador

JLL•Guernsey, WY

7d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. Role Summary You will carry out Front of House and Reception duties at our client site based in Guernsey

Requirements

5-star customer service skills, creating experiences that go beyond the expected.
Proficient computer skills in Microsoft Office programs such as Excel, and Word.
Excellent communication skills, a proactive approach to work and highly attention to detail.
Excellent organisational and time-management skills.
Experience in complaint handling.
Ability to multitask and implacable attention to details.
Ability to remain calm under pressure, use initiative and manage changing priorities as they arise

Responsibilities

Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
Liaising with building management/ security/ and the building reception
Building access management (badges and ID passes)for staff members assisting with issuance of ID/access passes
Cover Receptionist Role & Responsibilities when required
Assessing building maintenance issues by conducting weekly walks of the building and recording the findings.
Working with the Client Facilities Manager and Moves and Changes team to address internal space requirements and to organise/assist with team moves and Moves and Changes team.
Monitoring stock levels of Stationary and Consumables used by Employees and placing orders with suppliers.
Managing internal moves within the building with the Client Facilities Manager.
Working with Client Facilities Manager and Moves and Changes team to maintain floor plans.
Assisting in setting up in house and external events as and when required.
Overseeing the daily supervision of the Soft Services vendors for cleaning, internal window cleaning, internal planting, fire extinguishers and document destruction services, and oversee PAT testing via the Maintenance Provider
Raise quotes for Client approval and raise PO’s to JLL and SAP vendors for Above Baseline services
Managing fire wardens and first aiders and assist with scheduling training and refresher training as necessary.
Upkeep and review of on site Manuals, Handbooks, Guidance notes related to the JLL Soft Services.
Understand primary responsibilities of Meeting and Events.
Manage day to day mail room operation, deliveries, enquiries, etc.
Be aware of basic procedures, courier suppliers and all external key contacts.
Manage mail related supplies stock and place order when needed.
Other tasks and duties as required