WC OPC Rep

Houdini, Inc•Fullerton, CA

1d•$17 - $18

About The Position

This job description outlines the responsibilities for various roles within the WC OPC department, including Data Entry Consultant, Admin, Excel Order Form Specialist, and Phone Support. The primary focus is on accurate data entry, order processing, customer service, and efficient handling of customer requests and orders. Specific duties vary by role but generally involve managing customer information, processing orders, resolving issues, and utilizing various software and tools.

Requirements

Ability to enter accurate order requests, ensuring specific customer requirements are followed.
Ability to follow up on special requests and orders, review customer’s needs and match needs to product, update customer files and profiles.
Ability to perform accurate data entry of customer orders to include ship methods and greetings.
Ability to escalate problems and concerns beyond the ability of the consultant to an immediate Supervisor or Manager.
Ability to determine the most efficient shipping method for orders based on customer’s delivery needs.
Ability to process customer requests for credits, replacements and reroutes.
Ability to process physical returns.
Ability to enable and disable macros.
Ability to format cells, copy and paste cells.
Ability to rename and save excel spreadsheets.
Ability to navigate within spreadsheets, select cells and ranges, and enter, edit and format data.
Ability to insert and delete rows, columns and worksheets.
Ability to assist customers with zipping and unzipping files using WinZip.
Ability to handle inbound and outbound calls.
Ability to input data into the Customer Relationship Software to keep customer record updated.

Responsibilities

Entering accurate order requests, ensuring specific customer requirements are followed.
Following up on special requests and orders, reviewing customer’s needs and matching needs to product, updating customer files and profiles.
Accurate data entry of customer orders to include ship methods and greetings.
Escalating problems and concerns beyond the ability of the consultant to an immediate Supervisor or Manager.
Determine the most efficient shipping method for orders based on customer’s delivery needs.
Process customer requests for credits, replacements and reroutes.
Process physical returns.
Enabling and disabling macros.
Formatting cells, copying and pasting cells.
Renaming and saving excel spreadsheets.
Navigating within spreadsheets, selecting cells and ranges, and entering, editing and formatting data.
Inserting and deleting rows, columns and worksheets.
Assisting customers with zipping and unzipping files using WinZip.
Handle inbound and outbound calls.
Input data into the Customer Relationship Software to keep customer record updated.