WC Claims Supervisor - Charlotte (Hybrid)

Selective Insurance Company of America•Charlotte, NC

6d•Hybrid

About The Position

Selective Insurance is seeking a Workers Compensation Supervisor for our Charlotte, NC office who will manage a team of Claim Technical Assistants, an FNOL Coordinator and Medical-Only adjusters. This is a hybrid role with 3 days in office and 2 remote. The purpose of this position is to lead a claims team to help to achieve Selective’s loss and claims expense objectives, as well as deliver excellent claims service to customers. Responsibilities include fostering good relationships with independent agents. This claims leader must provide continuous training, coaching and feedback to the members of their claims team. Must foster business partnerships with other company departments, including field agency management and inside underwriting teams. These duties are performed consistent with company claim's policies and procedures, prescribed authority, and standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Requirements

Excellent customer service skills.
Excellent leadership, communication, organizational, and interpersonal skills.
College degree preferred.
3 -5 years claims experience.
3+ years supervisory experience of technical level staff.

Responsibilities

Supervises, coordinates and monitors activities of a claims unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
Schedules, prioritizes, and distributes workflow of unit to ensure work is done in a timely fashion and all deadlines are met.
Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures, and state regulations.
Provides technical assistance to members of staff and assist them with the disposition of claims with insureds, and claimants.
Reviews completed adjustments for corrections and authorizes payments when required.
Establishes, adjusts and approves claims reserves.
Supervises the FNOL claim assignment process, ensuring timely review and assignment of new losses from the assignment queue.
Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
Reviews and implements claims audit recommendations on a continuous basis.
Reviews consumer/agency complaints.