WC Claims Assistant

Davies • Orlando, FL

15h • $16 - $18 • Onsite

About The Position

Assist claims specialists with the set up and administration of workers’ compensation claims. Perform specific clerical duties related to the claims handling process. Able to identify issues that will require the claims specialists’ attention. Responsible for copy work, attaching documents electronically to the system claim file, and separation of file documentation related to legal representation on the claim.

Requirements

• Good communication and typing skills.
• Ability to effectively operate a personal computer and related claims and business software.
• Good communication skills, both oral and written; good customer service skills.
• Excellent organizational skills. Team player. Good attendance.
• Ability to work accurately in a fast-paced position ensuring all policies and procedures are managed to expected timeframes.
• High School Diploma
• Good typing/PC skills; 40+ WPM
• A minimum of one year of office experience.

Nice To Haves

• Microsoft Word and Excel knowledge helpful.
• Knowledge of Florida Workers’ Compensation statutes helpful.
• Active Adjuster license for Florida (5-24, 5-20 or 6-20) preferred.
• Medical terminology/medical office experience helpful.

Responsibilities

• Provide clerical assistance to claims specialists in a Workers’ Compensation claims environment.
• Proactively identify and complete the daily tasks related to the handling of Workers’ Compensation claims independently and under the direction of a claims specialist:
• Handle correspondence, letters, mail etc. on behalf of the claims specialist.
• Document notes in system file and track with computerized system.
• Work diary as assigned; keep diary up to date.
• Copy, scan and organize documentation as necessary.
• Identify issues that will require the claims specialist’s attention.
• Process form letters and state forms.
• Handle No Record Legal Mail, Obtain necessary information to complete the Notice of Injury.
• Review paper files for proper content paying attention to legal aspects; submit to attorneys as directed.
• Maintain system diary and keep up to date on a daily basis.
• Document in the system all claim activity timely and effectively.
• Analyze work content to determine the most efficient means of completing and expediting the assignment.
• Show initiative by developing an understanding of the claims process, including the importance of separation of file documentation for legal purposes – defense attorney vs opposing (IW) attorney.
• If applicable/licensed, maintain current knowledge of law and statute, maintain CEUs and license in current status.
• Perform miscellaneous administrative/support functions as designated by supervisor.
• Perform other duties as assigned.
• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage
• paid sick leave
• paid family and parental leave
• other mandated benefits in accordance with applicable state and local requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED