SEA CCSS Curbside Wayfinder PM Shift

VIP Hospitality LLC•Seattle, WA

3h•Onsite

About The Position

VIP Hospitality LLC is seeking Wayfinding Ambassadors for a 28-day short-term contract assignment at Seattle-Tacoma International Airport (SEA). This night shift role supports passenger flow and guest experience by providing proactive, accurate, and customer-focused guidance in pre-security areas of the airport. Wayfinding Ambassadors help direct passengers to ticketing, baggage drop, security checkpoints, restrooms, pet relief areas, dining options, and other key airport amenities while helping reduce congestion and maintain a welcoming airport environment.

Requirements

High school diploma or equivalent.
Strong customer service, communication, and interpersonal skills.
Ability to work in a fast-paced, high-volume public environment.
Ability to stand and walk for extended periods, up to 8 hours.
Ability to follow direction, remain professional under pressure, and adapt to dynamic operational needs.

Nice To Haves

Previous experience in customer service, hospitality, airport, transportation, events, or other public-facing environments.
Familiarity with SEA Airport layout, airport operations, or passenger flow management.
Multilingual skills are a plus, particularly Spanish, Chinese dialects, Vietnamese, Korean, Tagalog, Russian, Somali, Ukrainian, Amharic, Japanese, Hindi, or Punjabi.

Responsibilities

Provide clear, accurate, and friendly directions to passengers regarding airline check-in locations, baggage drop areas, security checkpoints, restrooms, pet relief areas, dining options, and other airport amenities.
Proactively engage passengers who appear lost, confused, or in need of assistance.
Guide passengers to appropriate queue locations and provide general wait-time expectations when available to support efficient flow.
Maintain awareness of airport conditions, including checkpoint adjustments, airline relocations, delays, construction activity, and other operational impacts.
Adapt quickly to changing conditions and redirect passengers as needed.
Communicate real-time observations such as congestion, bottlenecks, signage gaps, or passenger flow issues to supervisors.
Assist passengers with accessibility needs by directing them to wheelchair assistance, elevators, accessible restrooms, family resources, and other appropriate services.
Provide professional, patient, and inclusive customer service to a diverse traveling public.
De-escalate minor passenger concerns through calm communication and service recovery techniques.
Maintain situational awareness in assigned areas throughout the shift.
Report safety hazards, suspicious activity, or operational concerns to supervisors or appropriate airport personnel.
Help ensure public areas remain clear, organized, and safe for passengers.
Work assigned shift on foot for the majority of the workday.
Rotate between designated zones based on passenger volume and operational priorities.
Support peak travel periods and irregular operations as directed by supervisors.