Waxing Specialist - Esthetician / Cosmetologist

Radiant Waxing•Houston, TX

About The Position

The Waxologist delivers waxing services while creating a welcoming, professional, and positive environment for guests and team members. The role is expected to embody the culture pillars of Beautiful, Collaborative, and Purposeful and contribute to guest experience and salon success. Waxologists perform Radiant Waxing services and support reception and guest-care duties, including responding to inquiries, answering phones, greeting and assisting guests, reviewing intake forms for contraindications, and maintaining clean, sanitary treatment rooms and common areas. They also manage appointment books, rebook guests, track performance metrics, and work toward service, retail, retention, and other salon goals. The position involves teamwork, participation in marketing activities, adherence to professional and sanitation standards, reliable attendance, and ongoing training. Waxologists are expected to communicate respectfully, maintain a positive and professional manner, and follow salon policies concerning pricing, discounts, personal devices, and client relationships.

Requirements

Arrive punctually and respect guests' and coworkers' time.
Follow uniform guidelines and dress code standards, and maintain a professional appearance.
Be personable, engaging, and professional with guests and team members.
Maintain positive energy and communicate respectfully with thoughtful tone and word choice.
Operate calmly and respectfully, without disruptive behavior, gossip, or negativity that affects the team or guest experience.
Be open-minded while maintaining healthy personal boundaries.
Show willingness to learn, grow, and improve as a Waxologist and team member.
Maintain reliable attendance and respond to management communications in a timely manner.
Follow state board sanitation regulations and company hygiene standards.
Complete the initial proprietary training program and participate in required ongoing training.

Responsibilities

Perform Radiant Waxing services effectively and efficiently.
Charge accurately for services and enter all services through the POS system; obtain management approval before providing complimentary services, discounts, or adjustments.
Update management-requested spreadsheets and maintain accurate daily records of services, rebooks, and add-ons.
Respond promptly to Trulark messages and guest inquiries, answer phones positively, and return phone messages in a timely manner.
Greet guests warmly, offer water and restroom use, review intake forms for contraindications, and escort guests to treatment suites.
Communicate with coworkers about schedule updates and guest requests.
Maintain clean, organized, sanitary, and properly stocked treatment rooms, workstations, and common areas; sanitize treatment rooms between guests.
Participate in team support, offer help to coworkers, encourage teammates, and attend and participate in team meetings.
Participate in marketing events outside the salon, support efforts to grow personal clientele, and contribute ideas during marketing brainstorming sessions.
Work toward individual and team goals for services, rebooking, product sales, guest retention, series sales, and FWB (Friends With Benefits).
Maintain positive guest reviews, manage appointment books efficiently, and shrink or combine services when appropriate.
Provide guest education and recommendations tailored to each client.
Rebook every guest before they leave and follow salon protocols for cancellations and no-shows, including promptly notifying management.
Arrive prepared for appointments, communicate scheduling conflicts or changes, and notify management as early as possible if unable to attend a scheduled shift.
Participate in the initial proprietary training program and ongoing training, including conference calls, workshops, quality checks, and WellBiz Office Hours sessions.
Follow uniform and dress code guidelines and maintain a professional appearance.
Limit personal phone use on the salon floor and do not use phones during guest interactions or services unless required for work.
Do not solicit salon guests for private services outside the business.