Waxing Specialist / Esthetician

Radiant Waxing • Houston, TX

1d • Onsite

About The Position

The Waxologist is responsible for delivering exceptional waxing services while creating a welcoming, professional, and positive environment for guests and team members. Waxologists are expected to uphold the core values of our culture: Beautiful, Collaborative, and Purposeful, while contributing to an outstanding guest experience and the overall success of the salon. All Waxologists are expected to understand and embody the three pillars of our culture: Beautiful, Collaborative, and Purposeful. They must maintain self-awareness regarding how their actions and attitude impact the work environment. Waxologists should be personable, engaging, and professional with guests and team members, maintaining positive energy as a service provider, coworker, and employee. They are expected to operate in a calm, respectful, and drama-free manner, communicating respectfully with a thoughtful tone and word choice. Waxologists should be open-minded, while maintaining healthy personal boundaries, and demonstrate a willingness to learn, grow, and improve as both a Waxologist and a team member.

Requirements

• Arrive punctually and respect both guest and coworker time.
• Follow all uniform guidelines and dress code standards.
• Maintain a professional appearance, including light makeup, properly styled hair, and appropriate nail length.
• Personal phone use should be limited while on the salon floor and must never interfere with guest service or team responsibilities.
• Phones should not be used during guest interactions or services unless required for work purposes.
• Waxologists may not discount services or products unless specifically authorized by management.
• All services must be properly entered and charged through the POS system.
• Complimentary services, discounts, or adjustments require prior management approval.
• Waxologists may not solicit salon guests for private services outside of the business.
• All clients serviced through the salon are considered salon clientele.
• All Waxologists must follow state board sanitation regulations and company hygiene standards.
• Treatment rooms must be sanitized between every guest.
• Workstations and common areas must remain clean, organized, and properly stocked.
• Reliable attendance is required.
• If a Waxologist cannot attend a scheduled shift, management must be notified as early as possible.
• Waxologists are expected to respond to management communication in a timely manner.
• Waxologists must maintain professional conduct with guests and coworkers at all times.
• Gossip, negativity, or disruptive behavior that affects the team environment or guest experience is not acceptable.

Responsibilities

• Perform all Radiant Waxing services effectively and efficiently.
• Charge accurately for all services performed. No services or add-ons may be provided free of charge without prior management approval.
• Update all spreadsheets requested by management on a daily basis and ensure entries are accurate and completed on time.
• Respond promptly to Trulark messages and guest inquiries.
• Answer phones with a positive and upbeat attitude.
• Acknowledge guests warmly, greeting them with a smile and offering a handshake to new guests.
• Communicate clearly with coworkers regarding schedule updates and guest requests.
• Return phone messages in a timely manner.
• Offer guests water and use of the restroom upon arrival.
• Review guest intake forms to verify there are no contraindications prior to service.
• Escort guests to their treatment suite.
• Maintain a clean, organized, and sanitary environment in treatment rooms and common areas.
• Participate in team support and “The Dance” with coworkers.
• Offer help whenever there is a need.
• Support and encourage coworkers in areas where they may need assistance or improvement.
• Attend and actively participate in team meetings.
• Participate in marketing events outside the salon.
• Support individual marketing efforts to grow personal clientele.
• Contribute ideas during marketing brainstorming sessions.
• Work toward both individual and team performance goals, including services, rebooking, product sales, guest retention, series sales, and FWB (Friends With Benefits).
• Maintain positive guest reviews (reasonable guest situations will be taken into consideration).
• Actively manage appointment books by shrinking and combining services whenever possible.
• Provide guest education and recommendations tailored to each individual client.
• Keep appointment book accurate and up-to-date at all times.
• Optimize schedule by combining or shrinking services when appropriate, to maximize efficiency and revenue.
• Actively rebook every guest before they leave to maintain client retention and meet salon goals.
• Follow salon protocol for cancellations and no-shows, including notifying management promptly.
• Arrive prepared for each appointment, ensuring no delays for guests or coworkers.
• Inform management of any scheduling conflicts or changes in a timely manner.
• Maintain daily, accurate records of services, rebooks, and add-ons in spreadsheets or salon software as requested by management.
• Complete the initial proprietary training program.
• Participate in ongoing training, including conference calls, workshops, and quality checks.
• Watch WellBiz Office Hours training sessions.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed