Waterpark Front Desk & Revenue Manager
About The Position
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Kalahari Resorts & Conventions is seeking a Front Desk & Revenue Manager. In this role, you’ll be responsible for overseeing all revenue-generating aspects of the Waterpark, including direct oversight of the Waterpark Front Desk and Guest Services operations. This includes accurate transaction processing, exceptional guest service, and managing, tracking, and reporting revenue for Waterpark operations. You’ll focus on maximizing current revenue streams while seeking, implementing, evaluating, and managing additional revenue opportunities to enhance profitability and the overall guest experience. You’ll also oversee the operations at the Waterpark Front Desk both indoors and outdoors. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by ensuring exceptional service delivery through effective team leadership, prompt issue resolution, and a welcoming environment.
Requirements
- At least 2 years of related experience, or any equivalent combination of experience and training in events/experience management.
- 1-2 years of prior experience in a Supervisory/Management position, preferably leading front-line guest service teams.
- Previous hospitality or guest resolution experience.
- Experience with point-of-sale (POS), property management systems (PMS), and revenue management tools.
- Excellent communication skills, ability to manage time effectively, attention to detail, and proficiency in relevant software systems including Excel.
- Bachelor’s degree in business/Hotel Management preferred but not required.
Responsibilities
- Oversee day-to-day operations of the Waterpark Front Desk and Guest Services team, ensuring high levels of guest satisfaction and operational efficiency.
- Monitor and analyze revenue trends across the Waterpark to inform pricing strategies, staffing models, guest service enhancements, and Cabana rentals and premium seating.
- Implement and manage upsell programs, package offerings, and point-of-sale opportunities that align with guest needs and revenue targets.
- Train and develop Front Desk and Guest Services team members to uphold service standards and support revenue-focused initiatives.
- Collaborate with internal departments (e.g., Finance, Operations, Marketing) to align Waterpark revenue strategies with broader resort goals.
Benefits
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
