DoubleTree Boston North Shore - Waterpark Attendant

Aimbridge Hospitality • Danvers, MA

2d • Onsite

About The Position

The Waterpark Attendant is responsible for maintaining cleanliness and order in lobby and common guest areas, and providing prompt and courteous service to guests. This role requires a proactive and energetic individual with strong problem-solving skills and a commitment to guest satisfaction. The position is located at the DoubleTree Boston North Shore, which offers a versatile workplace with access to an indoor water park and other amenities, serving a diverse range of guests including families, business travelers, and groups.

Requirements

• High School diploma or equivalent is desired.
• Proficient in position required job skills and knowledge.
• Intelligent in grasping and integrating new information.
• Is an active learner with a strong sense of curiosity.
• Has natural instincts and insight for finding the best solution to unclear situations, issues and problems.
• Considers multiples resources and methods for analyzing problems.
• Makes great decisions.
• Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy.
• Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives.
• Is able to adjust work to accommodate expected and unexpected changes.
• Is able to gauge progress with respect to overall impact and results.
• Energetic and takes initiative.
• Is pro-active and persistent in pursuing and completing tasks.
• Strives to exceed expectations and goals.
• Welcoming and warm personality.
• Able to engage easily and actively connect with others.
• Is genuinely caring and compassionate; visibly demonstrates desire to understand others.
• Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time.
• Utilizes a variety of approaches and communication techniques tailored to each situation.
• Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels.
• Is direct yet tactful and considerate of audience.
• Positively accepts and provides feedback.

Responsibilities

• Walk all assigned areas throughout shift; remove and replace dirty towels and service trays and glasses, empty trash receptacles.
• Set-up and/or breakdown Pool areas on a daily basis.
• Remove trash and/or linens and note any areas that need immediate cleaning.
• Maintain Pool Showers, lockers and bathroom areas throughout shift.
• Serve as barback/busser for Pool Bartenders and Pool Servers.
• Clean all pool areas in the prescribed manner while following safety and security procedures and regulations.
• Remove soiled terry and trash from the pool areas and take to the appropriate locations in the prescribed manner and retrieve clean terry.
• Stock pool linen and supply to ensure par inventories.
• Report any missing/found articles, damage or merchandise problems to the supervisor and/or security.
• Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
• Coordinate with Supervisor on work priorities and provide assistance when needed.
• Perform any other additional duties as assigned by leadership.
• Utilizes a variety of approaches and communication techniques tailored to each situation.
• Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels.

Benefits

• Daily Pay
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Short-Term Disability Income
• Long-Term Disability Income
• Term Life Insurance
• AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED