Waterfront Supervisor

Pyramid Global Hospitality•Chatham, MA

12d•$18 - $19•Onsite

About The Position

Pyramid Global Hospitality is seeking a Waterfront Supervisor for the Chatham Bars Inn, a Forbes Five-Star resort located in Chatham, Massachusetts. This role is responsible for managing the operation and infrastructure of the resort's waterfront and beach areas. The Chatham Bars Inn is a historic property on 25 oceanfront acres, offering guests a blend of luxury and New England charm, with 217 rooms and suites, a private beach, oceanfront pool, spa, and multiple dining options. The resort also features an 8-acre farm that supplies produce to its restaurants and hosts farm-to-table dinners. The Waterfront Supervisor will play a key role in ensuring exceptional guest experiences at this beloved destination.

Requirements

Current certification in CPR & First Aid
Must possess a valid driver’s license
Must be an energetic and personable leader
Must have strong organizational skills
Must possess excellent written and verbal skills
Ability to work independently, as part of a team and well under pressure
Able to multi-task in a busy environment, one where interruptions are expected
Superior problem solving abilities
Ability bend, crouch, stoop, climb, twist and lift and move up to 60 lbs
Able to stand for long periods of time
Must be flexible with schedule and work weekends and holidays
Intermediate computer skills required as department involved three operating software programs

Responsibilities

Maintain a clean and safe environment and ensure that all safety equipment is functional and inspected as necessary
Train and supervise beach attendants, pool attendants and waterfront porters
Ensure the staff understands what is expected of them and that they have the proper tools to do their jobs successfully
Perform all staff duties including, but not limited to, renting cabanas, setting beach umbrellas & chairs, towel service, end of day clean up and reset
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
Resolve guest issues promptly
Control access to the private beach to ensure hotel guest use only
Maintain a professional appearance & friendly attitude towards guests, other employees and management staff
Adhere to and practice the Chatham Bars Inn Service Standards at all times