Water Utility Technician

City of Aurora

2d•$26 - $33•Onsite

About The Position

Aurora Water is responsible for the operation and maintenance of the drinking water, sanitary sewer and storm drainage systems, treatment of drinking water and non-potable reclaimed wastewater for irrigation, billing and collection, public outreach and water conservation, acquisition and development of future water rights, major capital projects programs, and quality control for regulatory compliance and public health. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

High School Diploma or GED.
Three (3) years progressively responsible experience in customer service specific to utilities
Knowledge of overall operation and policies of the department
Meter repair and calibration procedures
Various meter settings, meter removal, and installation procedures
City and private water systems
Considerable knowledge of the operating characteristics of the various types of meters and remote meter systems
City geography and meter locations
Thorough knowledge of frozen services troubleshooting, correction, and safety procedure
All related safety practices and equipment
Knowledge of utility billing and collection procedures
Monitoring the work of assigned personnel.
Skill in the use of tools and specialized equipment in assigned maintenance function.
Ability to maintain effective working relationships with a variety of people including employees, citizens, contractors, and developers
Use hand tools, machines, and equipment to perform mechanical repair functions
Make independent decisions and determine priorities
Deal effectively and diplomatically with customers under adverse or stressful conditions
Read maps
Considerable ability to follow written and oral instructions
Ability to work overtime, call back duty, and standby within a 45 minute response time
Colorado Driver's License with a good driving history
Class I Water Distribution or Wastewater Collection Class I Certification or can acquire within department guidelines.

Responsibilities

Maintains constant contact with all Water Divisions
Rechecks questionable meter readings and obtains readings unavailable during routine meter reading and records final meter readings
Delivers delinquent notices and performs shut-off's of delinquent accounts
Responds to and takes corrective action on water service outages, water quality, and water delivery complaints; operates valves, hydrants, and other assorted water transmission apparatus
Performs alternate water connections for service outages
Checks leaks in mainline and services
Determines urgency and responsibility for repairs and notifies the appropriate authority
Performs emergency and routine shut-off and turn-on of water services
Investigates questionable consumption of water such as leaking systems, inoperative or defective meters, and high usage and pressure problems
Responds, investigates, and takes appropriate action for water conservation violations
Obtains billing information through customer contact or direct observation
Removes, replaces, and reinstalls meters for defect or for customer request testing
Performs troubleshooting and repair of remote meter systems and minor repair of installed meters
Performs cursory inspections of meter pits and soil preparation and notes discrepancies
Performs routine repair of stop boxes, pits, and vaults
Tests vaults for oxygen deficiency
Prepares and maintains various records
May perform routine meter reading duties
Occasionally performs or assists with field and in-shop meter and meter component repair and testing
Performs other duties as assigned