Water Restoration Manager

Roto-Rooter Services Company • Elmwood, LA

3d • $80,000 - $85,000 • Onsite

About The Position

Roto-Rooter is seeking a Water Restoration Manager to lead their water restoration department at their New Orleans branch. The salary range for this position is $80,000-$85,000, depending on experience, with an opportunity for a branch performance-based bonus. The manager's role involves increasing water restoration business volume through developing existing business, cultivating new customers, improving the skills of sales professionals and service technicians, and ensuring optimal use of staffing and equipment.

Requirements

• Sales management experience, preferably in the restoration or service industry.
• Strong customer service focus and ability to communicate effectively with customers.
• Ability to work in a fast-paced environment.
• Fluent using Xactimate software.
• Valid driver's license.

Responsibilities

• Develop new and existing business by training and managing the water restoration sales force activity, procedures, and performance.
• Promote commercial and residential services to insurance agents for properties damaged by water.
• Act as a front-line and first responder for the company.
• Serve as the point of contact for the customer and insurance agent throughout the project.
• Hire and maintain a team of sales representatives and service technicians, in conjunction with the Hiring Manager.
• Conduct on-the-job training for project managers, technicians, and claims specialists in accordance with RRSC guidelines.
• Work closely with service technicians and commercial sales representatives in the selling and estimating process.
• Inspect sites and present solutions to the customer.
• Ensure projects are completed within the established timeframe and to the customer’s satisfaction.
• Conduct routine inspections of equipment (e.g., trucks, safety equipment, uniforms) to ensure compliance with company policies and regulatory agency requirements.
• Monitor employee compliance with safety policies and requirements.
• Ensure vehicles are properly used and maintained.
• Maintain appropriate inventory of needed supplies and control costs.
• Use Xactimate software to create proposals.

Benefits

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed