Water Restoration Lead Technician

Roto-Rooter Services Company•Columbus, OH

1d•$40,000 - $60,000•Onsite

About The Position

Roto-Rooter is hiring a Water Restoration Lead Technician for its Columbus branch to lead emergency water restoration projects and help customers recover from water damage. The role involves assessing property damage, creating sketches and work plans, directing technicians, overseeing restoration work, and maintaining customer and insurance claim documentation. This is a commission-based position; average first-year earnings range from $40,000 to $60,000 depending on experience, and earnings may fluctuate from year to year. Roto-Rooter has provided plumbing, drain cleaning, and water cleanup services since 1935. Its water restoration division is growing and adding team members. The company operates in more than 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Requirements

Knowledge of water restoration practices.
IICRC Water Damage Restoration Technician certification.
IICRC Applied Structural Drying certification.
Ability to use WRX and RIDGIDConnect and produce sketches and scope documentation.
Driver and DOT qualification for assigned vehicles.
Respirator medical evaluation and fit testing when required under the respiratory protection program.
Acceptable background check under company standards.

Responsibilities

Assess affected areas and develop a sketch, scope of work, equipment plan, and work sequence for the customer's property.
Serve as a front-line first responder for the company.
Inspect job sites and present solutions to customers.
Provide customers with required safety information and instructions during and after projects, and address service concerns.
Serve as the point of contact for customers and insurance agents throughout projects.
Verify completed work against the documented scope, applicable IICRC guidelines, and RRSC policies before certifying job completion.
Ensure projects are completed within established time frames and to customers’ satisfaction.
Locate and arrive at job sites on time, and safely drive and operate the service vehicle between jobs.