Water Mitigation Technician

RDM Holding Company•Boynton Beach, FL

2d•Onsite

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 5 out of over 2000 teams nationwide. With more than 40 territories across Michigan, Indiana, Illinois, and Florida, they service major metropolitan areas including Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. As a family-owned and operated business, SERVPRO Team Miller fosters a team-oriented environment that prioritizes internal growth, training, and certifications. This role is for a Restoration Technician who is passionate about helping people through difficult situations and making fire and water damage "Like it never even happened". The ideal candidate is comfortable with hard work in challenging environments, enjoys interacting with people, possesses excellent communication skills, has supervisory experience, and is a skilled multi-tasker. Self-motivated individuals with superb interpersonal skills and a high degree of dependability who consistently exceed expectations are encouraged to apply.

Requirements

Effective oral communication
High school diploma/GED
Ability to travel locally and out of state as necessary
Ability to successfully complete a background check subject to applicable law
Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
Ability to climb ladders and work at ceiling heights
Ability to work in tight spaces (e.g., crawls spaces under buildings)

Nice To Haves

Experience in cleaning/restoration preferred
IICRC certifications preferred

Responsibilities

Inventory and load the work vehicle with equipment, products, and supplies needed for each project
Maintain a clean and organized vehicle and clean equipment appearance
Prepare rooms/areas for work activities
Set up staging area and equipment for each project
Leave job site with a clean and orderly appearance
Perform production processes following SERVPRO® production guidelines per work order per crew chief directions
Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance
Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling
Begin the claim process, determine the scope of work, perform demo as needed, daily monitoring and diary notes, and job closeout/customer satisfaction survey
Respond to service calls as needed and perform services as assigned, following SERVPRO® production guidelines
Communicate with the crew chief to make sure all customer needs are met
Support crew chief and other production personnel, as needed
Clean and maintain vehicles, equipment, warehouse, and office areas, as needed