Water Mitigation Project Manager

ServiceMaster Restore 6717 - North Richland Hills•North Richland Hills, TX

4d•$24 - $27•Onsite

About The Position

ServiceMaster TEAM is hiring a Mitigation Project Manager to run water projects in the DFW area. This role will manage jobs from first visit to completion, overseeing technicians, keeping jobs on scope and on budget, and serving as the main contact for customers and adjusters. As a full-service restoration company, the Project Manager will work alongside all of our teams.

Requirements

IICRC WRT certification (required); ASD preferred
3+ years in the restoration industry, including experience managing a team of 2 or more
Knowledge of restoration work both with and without insurance
Strong communication and customer service skills, and the composure to work through difficult situations
Comfort entering data on a tablet or phone
Ability to prioritize and meet deadlines, working independently or with a team
Valid driver's license with a satisfactory driving record
Availability for an on-call schedule

Nice To Haves

ASD certification

Responsibilities

Run assigned residential and commercial mitigation jobs: review work orders and ensure the right equipment and supplies are on the truck and on site.
Scope and inspect jobs on site and monitor drying, demolition, and other restoration activity to keep quality, budget, and timelines on track.
Supervise the technicians assigned to your jobs and help train new team members.
Explain the drying process and next steps to customers in person, using printed materials as a guide.
Work with adjusters in person, by phone, and virtually to resolve questions and support scope, supplements, and reimbursement.
Document every job with clear notes and photos, track personnel and resources used, and communicate all billable events.
Complete quality assurance inspections at job completion and collect customer signatures and payments when needed.