Water Mitigation Project Manager

RestoPros•Charlotte, NC

2d•Onsite

About The Position

RestoPros helps property owners and families recover from life-changing damage to one of their most important assets. RestoPros of Charlotte is locally owned and operated within a nationwide network. We provide residential and commercial restoration and remediation to properties damaged by water, fire, smoke, and mold. We are an industry leader in restoration and have a reputation for quality service, professional expertise, timely response, and best class in customer service. A technician is responsible for performing the water mitigation for residential and commercial properties while providing excellent customer service. This is a labor-intensive construction related position that has a rotating “on-call / emergency response” requirement.

Requirements

Be customer service oriented and focused on the needs of the customer and team members.
Be ready, willing and able to work and be available for overtime when needed.
Be able to work unsupervised.
Have a great attitude, be trustworthy, be dependable, and have a pleasant personality.
Willingness to undergo a background check and driving record check.
At least one (1) year of experience in the mitigation industry
Working knowledge of drying equipment and machinery

Nice To Haves

IICRC WRT, AMRT, ASD Certification (preferred)

Responsibilities

Visit new assignments/jobs, and interface with the customer.
Lead the execution and implementation of appropriate mitigation procedures, as necessary, and following up as required to assure excellent customer service.
Accurately scope the damages, perform mitigation services, and provide documentation to their manager for approval.
Develop moisture mapping and create drying-log and documenting the job.
Be capable of carrying heavy loads of debris, damaged materials, and equipment from the property.