Water Meter Technician

City of Lubbock•402 Municipal Drive Lubbock, TX

6d•Onsite

About The Position

Responsible in the daily operations of the advanced metering infrastructure of the public water system, which includes meter installation, software programming, inspection and diagnosis of software and infrastructure, and routine maintenance. Serves as first responders to all issues related to the water meter infrastructure.

Requirements

High school diploma/GED and two years of customer service experience, with an additional one-year mechanical or technical experience; or an equivalent combination of education, experience and training.
Physical Exam Required
Valid current driver's license
If no previous experience, a Class D water distribution license issued by the Texas Commission on Environmental Quality (TCEQ) must be obtained within 12 months of eligibility.
If existing experience, at the direction of the supervisor, either a Class C water distribution license or Class D water distribution license will be required within 12 months after eligibility.
Eligibility is defined as the completion of TCEQ required classes necessary to test.
Critical Infrastructure: This position has been determined to have close contact with, or control of Critical Infrastructure components.
This position is subject to extensive background checks and random drug screening.
Maintenance methods and procedures applicable to plumbing and/or water and wastewater systems
Local and state laws and regulations governing public water systems
Standards for maintaining, repairing, and testing a variety of meters used in residential, commercial, and industrial settings
Interacting with computers, mobile devices, or other hardware
Principles and processes for providing customer service
Review, and prioritize work orders and customer concerns
Locate, sort, and verify accuracy of data and work orders
Communicate effectively with the customer
Operate various hand tools
Operate heavy equipment
Obtain required licenses and certifications within the required timeframe.

Responsibilities

Inspects and diagnoses metering technology utilizing specific software programs to perform meter diagnostics, analytics and meter maintenance for the purposes of either billing and/or equipment failure.
Executes routine maintenance, repairs, and installation of meters, ancillary equipment, and meter vaults.
Understands equipment operations, programs, and methods used in monitoring and troubleshooting the performance of communication equipment.
Evaluates hardware and software to determine functionality, water flow, water pressure and water quantity.
Maintain physical inventory of water meters, registers, meter boxes, and radio communication devices.
Performs disconnects and connects for water meters.
Performs water sampling for customers utilizing specialized equipment for water quality testing.
Diagnoses potential problems that can affect the public water supply or the health and safety of the water customer.
Acts as primary contact for all metering and billing issues reported by City of Lubbock billing office, water dispatch, and customers concerning advanced metering hardware and software.
Retrieves utility metering data to verify service status and resolve billing concerns.
Completes duplication of customer volume consumption to verify accurate billing.
Investigates non-billed consumption situations to attempt to determine who is using service.
Educates customers and personnel on water quality, high bill, and advanced metering infrastructure.
Flushes fire hydrants to maintain water quality as needed.
Diagnoses any potential cross connection or backflow that would adversely affect the water quality.
Performs on-call and shift work duties as needed.
Responds to emergencies which have the potential to adversely affect the customer or the public water supply.
Perform assigned duties, as required.