Water Meter Repair Technician

City of Charlotte•Charlotte, NC

1d•Onsite

About The Position

Charlotte Water is seeking a Water Meter Repair Technician (Assistant Technician) to assist the lead technician on a meter service truck in completing assigned field work. This hands-on role involves skilled mechanical and field service tasks such as testing, repairing, rebuilding, installing, and changing out water meters. The assistant will help with locating and repairing leaks, servicing fire lines, valves, registers, endpoints, and other related components, often working in confined spaces and meter vaults. The work requires specialized tools, power equipment, and manual labor in outdoor environments. Technicians also respond to customer service requests and investigate service-related issues. This is a physically demanding role requiring stamina, precision, technical skill, and sound decision-making, with a strong commitment to safety, teamwork, and customer service, especially in high-pressure or emergency situations.

Requirements

High School diploma or GED from an accredited institution.
Two (2) years of related work experience, preferably in customer service and water utility operations.
Proficiency with hand and power tools (e.g., cut-off saws, grinders, torches, jackhammers, chainsaws).
Physical ability to work in confined spaces and extreme outdoor conditions.
Willingness to perform heavy manual labor.
Ability to follow directives and instructions.
Ability to assess hazards and implement traffic control.
Ability to stay calm and effective under pressure or in emergencies.
Proficiency in using business computing software (e.g., MS Office Suite).
Ability to read and interpret AWWA industry standards.
Ability to work independently as well as with others.
Strong time management, organizational, and problem-solving abilities.
Strong analytical skills.
Ability to apply quality best practices.
Requires a valid Driver’s License.
Must obtain and maintain a City’s Driver’s Permit.

Nice To Haves

Three (3) years of related work experience, preferably in customer service and water utility operations.
Experience in plumbing, water meter installation, or water system maintenance.
Knowledge of and experience performing various semi-skilled maintenance and manual labor tasks.
Knowledge of service order management systems, as well as the operations, services, and activities of a water distribution system.
Knowledge of meter operations, maintenance, and troubleshooting.
Familiarity with utility field customer service operations and meter billing processes.
Strong interpersonal, leadership, and team-building skills.

Responsibilities

Assists the lead on a two-person work crew, including responsibility for the assigned vehicle and tools, while completing daily assignments.
Receives, reviews, and performs work while serving as a competent person on the job site.
Disassembles, repairs, reassembles, tests, installs, and changes out multi-family, commercial, and industrial water meters in accordance with AWWA and City Utility Department standards.
Performs physically demanding tasks using machines or tools to cut pipes or other materials inside meter vaults.
Works in confined spaces, often under high water pressure conditions.
Inspects water meter connections for leaks; replaces pipes and other materials as needed.
Assists with correcting meter vault deficiencies and repairing service lines.
Reports on fire hydrant leaks, water main leaks, and other distribution issues in a timely manner.
Interrogates endpoints/transmitters to ensure readings match the register; follows SOPs for quality assurance.
Assists the Lead with maintaining accurate records of all work performed, including findings, actions taken, and customer interactions.
Conducts field inspections of metering equipment for maintenance or replacement needs.
Investigates customer complaints related to meter readings, pressure, noise, water quality, or leaks.
Evaluates billing history and educates customers on meter operation, usage, and transmitter functions.
Escalates complex issues as needed.
Assists the Lead in ensuring proper maintenance of vehicles and equipment.
Educates customers on Charlotte Water’s meter reading and billing processes, service responsibilities, and repair limitations on private property.
Sets up and removes warning signs and traffic control devices as needed.
Performs preventative maintenance and daily inspections of vehicles and equipment, reporting any deficiencies.
Performs other related duties as assigned.