Water Damage Restoration Lead Technician

Rainbow Restoration of Columbia, Charleston, Hilton Head, Greenville, Richmond, Charlottesville, and Harrisonburg • Rockville, VA

3d • Onsite

About The Position

Rainbow Restoration is seeking a Lead Emergency Services Technician for a career-oriented role in the Restoration Industry. This position offers variety, teamwork, and leadership opportunities, with many Lead Technicians progressing to Project Manager or operational leadership roles. The ideal candidate is self-driven, enthusiastic, dependable, and motivated to provide quality service and support customers during difficult times. The pay range is based on experience, certifications, and leadership background, with potential for additional annual earnings through overtime and emergency response opportunities.

Requirements

• Direct restoration experience required
• Strong understanding of water mitigation, structural drying, and mold remediation processes
• Not afraid to roll up your sleeves and get dirty
• Strong work ethic with a positive, team-oriented attitude
• Excellent communication, leadership, and customer service skills
• Ability to lead by example and support technicians in fast-paced environments
• Comfortable working in emergency response situations and changing conditions
• Ability to work independently while also leading and supporting a team
• Eagerness to learn and grow within the Restoration Industry
• Valid Driver’s License with a clean driving record
• Ability to pass a drug test and extensive background screening
• Ability to lift and/or move up to 100 pounds
• Comfortable standing, walking, climbing, bending, and working at elevated heights or in confined spaces such as crawlspaces and attics while wearing PPE
• Comfortable working around demolition debris, moisture-damaged materials, and varying environmental conditions
• Ability to work overtime, participate in on-call rotations, and travel statewide as needed

Nice To Haves

• IICRC Certifications preferred including WRT, ASD, and/or AMRT
• Leadership, crew lead, or supervisory experience preferred

Responsibilities

• Lead and manage small or large mitigation teams safely and effectively throughout restoration projects
• Respond to emergency losses involving water, mold, fire, storm, and other property damage
• Perform and oversee water mitigation services according to IICRC standards and Rainbow processes
• Become proficient in and help train technicians on structural drying, mold remediation, containment setup, demolition, and disaster cleanup
• Demonstrate strong technical knowledge regarding restoration procedures and mitigation best practices
• Operate restoration equipment including air movers, dehumidifiers, extraction units, moisture meters, and HEPA filtration systems
• Perform moisture mapping, job scoping, equipment calculations, photos, and required documentation for projects
• Monitor drying progress and maintain accurate moisture documentation and equipment tracking
• Establish and maintain schedules to ensure services are delivered efficiently and on time
• Communicate professionally with customers regarding scope of work, expectations, timelines, and documentation
• Maintain accurate job documentation including notes, photos, sketches, moisture logs, and equipment counts
• Identify safety hazards, communicate risks, and establish measures to ensure the safety of occupants, technicians, and job sites
• Prepare rooms and work areas for mitigation activities including containment setup, staging areas, and equipment placement
• Inventory and load vehicles with equipment, products, and supplies needed for projects
• Ensure job sites remain clean, safe, organized, and compliant with OSHA standards and company procedures
• Support quality control efforts and ensure technicians are following proper restoration processes, PPE requirements, and hazardous material handling guidelines
• Maintain company vehicles, tools, and restoration equipment to ensure operational readiness
• Assist with on-the-job training, mentorship, and development of technicians
• Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require
• Travel throughout the state with potential overnight stays when needed to support operations
• Cross-train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support
• Perform additional operational duties and emergency response tasks as assigned

Benefits

• Competitive Pay
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Company-Paid IICRC Certifications & Continuing Education (including renewals)
• Career Growth & Advancement Opportunities
• Hands-On Leadership Development
• Opportunity for Overtime & Emergency Response Incentives
• Supportive Team-Oriented Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed