Water Damage Restoration Field Supervisor
About The Position
This role is ideal for someone who has strong hands-on mitigation experience and is ready to take the next step into field leadership. This position bridges the gap between a Lead Technician and a Project Manager by helping oversee crews, support day-to-day field operations, ensure quality standards, and assist with job site coordination while continuing to work hands-on in the field. We are looking for career-oriented individuals who are eager to continue growing within the Restoration Industry. This role offers strong potential for future advancement into Project Management and operational leadership opportunities within the company. The ideal candidate is self-driven, organized, dependable, customer-focused, and motivated to make a quality difference within our territories while helping lead teams through emergency response and restoration projects. The hourly rate is based on cost of living within the assigned territory as well as previous experience and certifications. The pay range for this role is based on experience, certifications, and leadership background. With overtime and emergency response opportunities, motivated team members can earn significant additional income annually.
Requirements
- Direct restoration and water mitigation experience required
- Computer literate with working knowledge of mobile technology, operational systems, and documentation platforms
- Valid Driver’s License with a clean driving record
- Ability to pass a drug test and extensive background screening
- Ability to lift and/or move up to 100 pounds
- Comfortable standing, walking, climbing, bending, and working at elevated heights or in confined spaces such as crawlspaces and attics while wearing PPE
- Comfortable working around demolition debris, moisture-damaged materials, and varying environmental conditions
- Ability to work overtime, participate in on-call rotations, and travel statewide as needed
Nice To Haves
- Previous leadership, crew lead, or field supervision experience preferred
- IICRC Certifications preferred including WRT, ASD, and/or AMRT
- Strong understanding of water mitigation, structural drying, mold remediation, and restoration processes
- Commitment to excellent customer service, attention to detail, and technical quality standards
- Strong organizational, leadership, and problem-solving abilities
- Ability to lead by example and support teams in fast-paced environments
- Comfortable managing crews while remaining hands-on in the field
- Excellent communication and customer service skills
- Not afraid to roll up your sleeves and get dirty
- Strong work ethic with a positive, team-oriented attitude
- Eagerness to continue learning and growing within the Restoration Industry
Responsibilities
- Lead and oversee mitigation technicians on residential and commercial restoration projects
- Help manage day-to-day field operations and job site coordination throughout emergency service projects
- Respond to emergency losses involving water, mold, fire, storm, and other property damage
- Perform and oversee water mitigation services according to IICRC standards and Rainbow processes
- Assist with supervising and training technicians on structural drying, mold remediation, containment setup, demolition, and disaster cleanup
- Ensure technicians are following proper restoration procedures, safety standards, PPE requirements, and company expectations
- Perform moisture mapping, equipment calculations, photos, job scoping, and required project documentation
- Monitor drying progress and maintain accurate moisture readings, equipment counts, and job documentation
- Establish and maintain schedules to ensure services are delivered efficiently and on time
- Communicate professionally with customers regarding scope of work, expectations, timelines, and project updates
- Identify safety hazards and establish measures to ensure the safety of occupants, technicians, and job sites
- Prepare rooms and work areas for mitigation activities including containment setup, staging areas, and equipment placement
- Inventory and load vehicles with equipment, products, and supplies needed for projects
- Ensure job sites remain clean, organized, and compliant with OSHA standards and company procedures
- Support quality control inspections and operational accountability in the field
- Maintain company vehicles, tools, and restoration equipment to ensure operational readiness
- Assist leadership with technician development, on-the-job training, and operational support
- Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require
- Travel throughout state with potential overnight stays when needed to support operations
- Cross-train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support
- Perform additional operational duties and emergency response tasks as assigned
Benefits
- Competitive Pay
- 401(k) with Company Match
- 50% of Medical Insurance Costs Covered by Employer
- Company-Paid IICRC Certifications & Continuing Education (including renewals)
- Career Growth & Advancement Opportunities
- Leadership Development & Hands-On Training
- Opportunity for Overtime & Emergency Response Incentives
- Supportive Team-Oriented Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
