Project Manager

SERVPRO of Pflugerville/Stillwater/Guthrie/S Tulsa/Edmond•Pflugerville, TX

1d•Onsite

About The Position

SERVPRO Team Jones is seeking an experienced and motivated Water Damage Mitigation Manager/Supervisor/Project Manager to lead our water restoration operations. This position is responsible for overseeing emergency response services, managing technicians and crew chiefs, coordinating mitigation projects, ensuring quality control, maintaining profitability, and delivering exceptional customer service. The ideal candidate has strong leadership skills, restoration industry experience, and a passion for helping customers recover from water, fire, storm, and mold-related property damage.

Requirements

Experienced and motivated Water Damage Mitigation Manager/Supervisor/Project Manager
Strong leadership skills
Restoration industry experience
Passion for helping customers recover from water, fire, storm, and mold-related property damage
Proficiency in Xactimate for estimate preparation and review

Nice To Haves

Experience in water restoration operations
Experience managing technicians and crew chiefs
Experience coordinating mitigation projects
Experience ensuring quality control
Experience maintaining profitability
Experience delivering exceptional customer service

Responsibilities

Oversee all water mitigation projects from first notice of loss through project completion.
Manage day-to-day mitigation operations and emergency response activities.
Monitor job progress, profitability, quality standards, and customer satisfaction.
Ensure projects are completed on time and according to SERVPRO standards.
Conduct jobsite inspections and audits to verify workmanship and compliance.
Lead, coach, and develop Water Mitigation Technicians and Crew Chiefs.
Conduct performance evaluations and ongoing training.
Schedule crews, after-hours on-call rotations, and emergency response resources.
Maintain accountability for productivity, safety, and quality expectations.
Foster a positive, team-oriented work environment.
Serve as the primary point of contact for customers during mitigation projects.
Build relationships with property owners, insurance adjusters, property managers, and facility managers.
Communicate project timelines, expectations, and progress updates.
Resolve customer concerns professionally and promptly.
Ensure exceptional customer satisfaction and positive online reviews.
Manage multiple mitigation projects simultaneously.
Coordinate equipment deployment and monitoring.
Review moisture mapping, drying goals, psychrometric data, and project documentation.
Ensure accurate job files, daily notes, and project records are maintained.
Verify projects meet SERVPRO and insurance carrier requirements.
Prepare and review mitigation estimates using Xactimate.
Ensure all documentation supports billing and insurance carrier requirements.
Review job costs and profitability.
Track change orders and supplemental billing opportunities.
Maintain accurate equipment logs and inventory records.
Assist with relationship-building efforts among insurance agents, adjusters, commercial clients, and referral partners.
Participate in networking events and community outreach initiatives.
Promote SERVPRO Team Jones services to prospective clients.
Enforce OSHA and company safety policies.
Conduct regular safety meetings and jobsite inspections.
Ensure proper use of personal protective equipment (PPE).
Maintain compliance with restoration industry standards and best practices.
Participate in catastrophic event response when necessary.