Water Billing Analyst

Richmond Hill•Richmond Hill, ON

13d•CA$76,538 - CA$90,043•Onsite

About The Position

Reporting to the Supervisor, Water Revenue, the Water Billing Analyst is responsible for administering the City’s water, wastewater and stormwater billing and receivables processes, ensuring accuracy, completeness, and timeliness across all billing cycles and financial transactions. This role coordinates meter reading activities, manages billing system inputs and outputs, processes high-volume payment files, and leads investigations into billing discrepancies. The Analyst works collaboratively with internal teams, contractors, and financial institutions to maintain system integrity and service delivery standards. This role is critical to ensuring the integrity, accuracy, and reliability of the City’s water billing and receivable processes. The Water Billing Analyst directly supports revenue assurance, regulatory compliance, and customer trust by maintaining strong financial controls, administering complex billing functions, and resolving escalated billing and collection issues.

Requirements

Degree in Business, Public Administration or related discipline
4 years experience in a similar role
Strong technical understanding of water meter reading and billing processes
Advanced proficiency in Microsoft Excel and limited data analysis
Strong analytical and problem-solving skills with a high attention to detail
Knowledge of water, wastewater, and stormwater by-laws
Ability to manage high volumes of data with accuracy and efficiency
Strong communication skills with the ability to explain complex issues clearly
Demonstrated ability to build high levels of credibility within diverse work groups as well as the ability to develop productive partnerships with a range of stakeholders
Knowledge of and demonstrated ability in customer service, team work, initiative, accountability and adaptability
Demonstrates good judgment and makes sound decisions
Shows commitment to personal growth, development, and leadership opportunities
Shares new ideas and challenges the status quo
Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
Takes initiative to participate in a culture of learning, mentoring, and sharing
Contributes to building and being a part of a positive culture
Demonstrate the City’s corporate values of care, collaboration, courage and service

Nice To Haves

Experience with billing systems, payment processing, and reconciliation activities is considered an asset
Experience in public sector or regulated environments is considered an asset
Experience with Advanced Metering Infrastructure (AMI) or meter data management systems
Knowledge of municipal finance and public-sector accounting practices
Experience supporting system implementations or process improvements

Responsibilities

Coordinate with third-party contractors to schedule meter reads, export reading routes, and import completed reads
Create and manage meter reading files for billing system integration
Upload and validate completed meter reading routes and process into the billing system
Generate and administer water billing cycles, ensuring accuracy and adherence to timelines
Generate water bill batches and prepare files for printing, verification, and distribution
Collaborate with third-party vendors for bill print production, secure file transfer, and delivery
Process and document billing adjustments accurately and in accordance with applicable policies, supporting information, and approval requirements
Prepare, issue, and track service orders for meter-related work assigned to external vendors in accordance with operational requirements and service timelines
Receive completed service order information from external vendors, review supporting details, and follow up on outstanding, incomplete, or unclear submissions
Input completed service order information into the billing system accurately and on a timely basis to support billing, meter records, and account updates
Review service orders for accuracy, completeness, and consistency before processing, and resolve discrepancies to maintain reliable meter and billing data
Review and analyze water billing exception reports (e.g., high/low consumption, irregular reads, etc.)
Investigate discrepancies and apply appropriate billing adjustments, estimates, cancellations, and service orders
Work collaboratively with billing staff to resolve complex meter reading anomalies
Monitor and improve data quality across billing inputs and outputs
Administer high-volume payment processing, including bank file uploads and transaction posting
Process pre-authorized debit (PAD) files for water, wastewater, and stormwater billing cycles
Coordinate with financial institutions (e.g., Royal Bank) for secure file transfers and payment processing
Reconcile daily payment files with sub-ledgers and general ledger accounts to ensure completeness and accuracy
Investigate and resolve payment discrepancies in collaboration with payment processors and financial institutions
Lead water receivable collection processes in accordance with municipal by-laws and timelines
Initiate and monitor collection activities, including reminder notices, landlord notifications, and transfers to tax accounts
Apply and reconcile administrative charges and collection-related transactions
Review collection notices and journals to ensure accuracy, consistency, and quality control
Act as subject matter expert for escalated collection matters
Ensure accurate and complete billing, payment processing, and receivable balances through regular reconciliation activities
Identify, investigate, and resolve discrepancies across billing, meter data, banking files, and financial systems
Maintain audit-ready documentation for billing adjustments, manual entries, and overrides
Support internal and external audits by providing documentation and responding to control-related inquiries
Monitor data integrity to prevent revenue leakage and ensure compliance with financial controls and municipal policies
Coordinate with third-party vendors (meter reading, print/mail, payment processors) to ensure service delivery standards are met
Collaborate with Finance, IT, Customer Service, and external partners to maintain end-to-end process effectiveness
Escalate issues impacting billing timelines, data accuracy, or financial processing as required
Provide subject matter expertise on water billing, meter reads, and account inquiries
Lead investigations and provide defensible resolutions for escalated billing disputes
Interpret by-laws and billing policies to ensure consistent and equitable outcomes