Water and Fire Supervisor/Lead Technician

PuroClean of Central Denver • Albuquerque, NM

5d • Onsite

About The Position

PuroClean of Albuquerque is seeking an experienced Water & Fire Mitigation Supervisor/Lead Technician to lead field operations. This is a working supervisor position within a growing, family-owned restoration company focused on customer service, teamwork, and quality work. The ideal candidate will take ownership of jobs, lead technicians, communicate effectively with customers, solve problems in the field, and be willing to work alongside the team.

Requirements

• Restoration industry experience required.
• Strong water mitigation and structural drying knowledge.
• Fire/smoke and mold remediation experience.
• Strong leadership and problem-solving ability.
• Excellent customer service and communication skills.
• Strong documentation and organizational skills.
• Ability to manage multiple jobs and priorities.
• Reliable, punctual, professional, and accountable.
• Comfortable making decisions and taking ownership in the field.
• Willing to lead from the front and work alongside the team.
• Valid driver's license and acceptable driving record.

Nice To Haves

• Previous supervisor, crew chief, or lead technician experience preferred.
• IICRC WRT preferred.
• ASD, AMRT, FSRT, and additional IICRC certifications are a plus.

Responsibilities

• Lead residential and commercial water, fire, smoke, and mold mitigation projects.
• Supervise and work alongside mitigation technicians.
• Manage jobs from initial response through mitigation completion.
• Evaluate losses and determine appropriate mitigation and drying procedures.
• Set up, monitor, and adjust drying equipment.
• Coordinate technicians, equipment, and daily job activities.
• Maintain accurate documentation including photos, moisture readings, equipment logs, job notes, and daily progress.
• Communicate with customers, explain the mitigation process, answer questions, and obtain work authorizations.
• Work closely with office, estimating, and management teams.
• Maintain safe, clean, and organized jobsites, vehicles, and equipment.
• Train, coach, and hold technicians accountable.
• Deliver exceptional customer service on every project.
• Participate in the company's rotating on-call schedule for emergency losses.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule
• Professional development assistance
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed