Watchmaker

The RealReal • Phoenix, AZ

10d • Onsite

About The Position

The Watchmaker reports to the Manager of Fine Jewelry and Watches and is responsible for facilitating the authentication, diagnostics, and repair of timepieces. This role ensures the accuracy, quality, and integrity of all watch-related processes while maintaining the tools, equipment, and standards used by the company’s watchmaking team. The Watchmaker will service and authenticate watches within the authentication center and collaborate with multiple internal teams to address the technical and authenticity nuances of watch repair and servicing. The goal is to support a seamless consignor experience and maintain a frictionless production pipeline. As a Watchmaker, you will leverage your expertise to assess the condition and authenticity of timepieces, and perform service to restore them to functionality. If you are an experienced watch expert with a passion for sustainable fashion, this could be the perfect match!

Requirements

• 3-5 years experience repairing timepieces
• Ability to execute on communication systems
• Adept at working with technology solutions to increase productivity and efficiency
• Polished in verbal and written communication
• Ability to handle multiple complex, time sensitive situations
• Demonstrates the skill and willingness to take the initiative and to proactively anticipate organizational needs, including the ability to meet external and internal deadlines as required.
• Degree or certification from a relevant watchmaking institution ( AWCI, WOSTEP, SAWTA, or CW21) is strongly required

Nice To Haves

• Extensive knowledge of luxury watch brands, their history, and manufacturing characteristics.
• Rolex experience is a plus.

Responsibilities

• Assessing the condition, authenticity, and functionality of timepieces
• Diagnosing and performing service on timepieces of basic to moderate complexity to restore them to The RealReal standards of accuracy and functionality
• Coordination and approval of needed repairs, in the event that communication between the manager, coordinators, watchmakers, and operations personnel is required
• Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal.
• Work closely with Senior Watchmaker to assist in any requested educational or training initiatives
• Partner with Senior Watchmaker leaders to scale and diversify the growth of the company’s watch repair and service initiatives
• Attain production targets, and KPI’s
• Support process and system improvement through feedback and testing, as required

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree