Shinola Watch Technician (Artisan) - Chicago - Rush St
About The Position
The Watch Technician provides repair and engraving services to a variety of Shinola products. Technicians are responsible for the handling and shipping of serviced watches and jewelry, customer care, and data capture through Salesforce. The Artisan maintains active communication with the stores they service and acts as an intermediary for corporate partners to ensure repair and engraving best practices enhance the retail guest experience. Completes watch repairs for assigned market in an efficient and timely manner. Responsible for producing high quality service in an efficient and timely manner. This involves shipping and handling, customer care, and data capture. Resolves customer service issues regarding engravings or watch repairs within their assigned market, which includes correspondence with customers, Shinola customer service, retail management, and carrier services. Completes customer engraving orders for their assigned market and ad-hoc as needed, in a quality, efficient, and timely manner. Is responsible for operational task completion; ordering supplies and submitting weekly reporting and email communication. Supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team. Regularly and consistently abides by the Time & Attendance policies and all policies and procedures included within Regularly and consistently abides by the Standards of Conduct and our Code of Ethics policies and all policies and procedures included within Other duties as assigned
Requirements
- Willing and able to work nights, weekends and holidays to meet business needs
- Strong customer service skills
- Dexterity and attention to detail
- Excellent written and verbal communications skills
- Well organized and detail oriented
- Self-starter; able to work independently
- Flexible and adaptable to a high-change environment
- Curious and optimistic
- Must be 18+ years old
Responsibilities
- Completes watch repairs for assigned market in an efficient and timely manner.
- Produces high quality service in an efficient and timely manner, involving shipping and handling, customer care, and data capture.
- Resolves customer service issues regarding engravings or watch repairs within their assigned market, including correspondence with customers, Shinola customer service, retail management, and carrier services.
- Completes customer engraving orders for their assigned market and ad-hoc as needed, in a quality, efficient, and timely manner.
- Responsible for operational task completion, including ordering supplies and submitting weekly reporting and email communication.
- Supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team.
- Regularly and consistently abides by the Time & Attendance policies and all policies and procedures included within.
- Regularly and consistently abides by the Standards of Conduct and our Code of Ethics policies and all policies and procedures included within.
- Other duties as assigned.
Benefits
- Medical, dental & vision (for FT and PT Reg status team members only)
- 401k with company match
- Employee assistance program
- Pet Insurance
- Merchandise discounts
- Complimentary employee watch
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
