Watch Team Analyst

CommIT Enterprises, Inc

2d•Onsite

About The Position

CommIT Enterprises, Inc. is seeking a Watch Team Analyst to join the team in Quantico, VA. As a member of the Operations Watch Team, this role provides 24x7x365 real-time analysis of events and incidents on the Clients’ Enterprise Network. The position serves as a team consultant to the Operations Watch Officer, using IT service management tools to monitor, detect, and take immediate action on network events to ensure mission readiness. The ideal candidate shall use Event Management Tools, BMC Remedy, SharePoint, and Service Operations tools to perform this task. He/She will be expected to perform troubleshooting to support networking, servers, and applications incident support. The candidate will be expected to create Daily Turnover Logs entry in accordance with SOPs. Established in 2001, CommIT is a Certified Veteran-Owned Small Business (CVOSB) providing innovative technical engineering and data science services. Our enterprise systems support includes the Department of Defense’s (DoD) GCSS-MC, CAC2S, TBMCS-MC, and the Department of Veteran’s Affairs’ (VA) telehealth communications. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development.

Requirements

IAM Level I (CAP, CND, Cloud+, GSLC, or Security+ CE, HCISPP)
At least 3 years of demonstrated experience working on an operations staff, assisting the Watch Team Lead in gathering information, tracking incidents, and assisting with reports as required.
Background in IT business processes and cyber incident response.
3 Years related Watch Analyst experience.
Proficiency with ITSM tools such as BMC Remedy, SharePoint, and event management systems.
Knowledge of troubleshooting methodologies for networking, servers, and applications.
Ability to work in a high-pressure, 24x7x365 shift-based environment.
Strong analytical and problem-solving skills.
Good communication and interpersonal skills
Ability to follow policies and procedures
Top Secret (SCI eligibility required)

Nice To Haves

Familiarity with ITIL v4 framework.
Experience working directly with military leadership in an operational capacity.
Experience with Remedy ticketing system.

Responsibilities

Monitor, detect, and take immediate action on events and incidents as they occur on the network.
Identify problems and take appropriate actions based on Operations Watch Team operating procedures.
Create formal reports and assign work requests to the proper group.
Collect and analyze events and incidents from multiple sources, correlating information between IT management tools.
Advise the Operations Officer on the best business processes to achieve desired results.
Manage, track, and file all information that the Client receives and produces.
Assist in the creation and distribution of on-demand Situation Reports.
Create a Daily Turnover Log entry in accordance with Watch SOPs.
Serve as an action officer with knowledge of Cyber Incident response, event management, incident management, and change management.
Organize all client data based on team procedures.
Filer information quickly and easily to gain important information necessary for the Client to make decisions.
Provide Watch Team reports as needed.
Provide Executive level Watch Team briefings on behalf of the client.