Watch Specialist
About The Position
Accountable for assessing the condition, authenticity, and functionality of timepieces personally worked on within our locations. Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them The RealReal standards of accuracy and functionality. Accountable for coordinating the necessary communication between all watchmakers, clients, customers and operations personnel, to receive approval on needed repairs and process accordingly. Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal. Work closely with Expert Service leaders to assist in any requested educational or training initiatives. Partner with Expert Service leaders to scale and diversify the growth of the company’s watch repair and service initiatives.
Requirements
- Ability to execute on communication systems.
- Adept at working with technology solutions to increase productivity and efficiency.
- Polished in verbal and written communication.
- Ability to handle multiple complex, time sensitive situations.
- Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs.
- Ability to meet external and internal deadlines.
- Degree or certification from relevant watchmaking educational institution.
- 3-5 years experience repairing timepieces.
Nice To Haves
- Brand certification from major watch brand a plus.
Responsibilities
- Assessing the condition, authenticity, and functionality of timepieces.
- Diagnosing and performing service on timepieces of basic to moderate complexity.
- Coordinating communication between watchmakers, clients, customers, and operations personnel for repair approvals.
- Performing simple adjustments and regulations to mechanical movements.
- Replacing batteries on quartz models.
- Performing link additions/removals on timepieces.
- Assisting in educational or training initiatives.
- Partnering to scale and diversify watch repair and service initiatives.
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
